Friday, August 3, 2012

Broadband Incident Report : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : FINAL  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Actual Clear Date: 03/08/2012   Actual Clear Time: 20:14  
     
  Incident Headline: WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:14; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 18 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS - LERWICK NODE ATM 2 : DEGRADED SERVICE : Reference 27948 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27948   Issue : FINAL  
  Detected Date: 02/08/2012   Detected Time: 16:15  
  Start Date: 02/08/2012   Start Time: 14:30  
  Actual Clear Date: 03/08/2012   Actual Clear Time: 17:46  
     
  Incident Headline: : INVERNESS - LERWICK NODE ATM 2 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Confirmed that all raidio link have restored. The weather conditions have improved and forcast is good.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
  Duration: 1 days 03 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 12  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 21:15  
  Next Update Date: 03/08/2012   Next Update Time: 21:00  
     
  Incident Headline: WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 21:00 sooner if significant progress made.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 11  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 17:45  
  Next Update Date: 03/08/2012   Next Update Time: 17:30  
     
  Incident Headline: WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 17:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : INVERNESS - LERWICK NODE ATM 2 : DEGRADED SERVICE : Reference 27948 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27948   Issue : 5  
  Detected Date: 02/08/2012   Detected Time: 16:15  
  Start Date: 02/08/2012   Start Time: 14:30  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 23:30  
  Next Update Date: 03/08/2012   Next Update Time: 23:00  
     
  Incident Headline: INVERNESS - LERWICK NODE ATM 2 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 23.00 or sooner if significant progress made.  
  Dialling Codes Affected:
01595018060195001957To Fo
01595018060195001957
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 10  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 16:45  
  Next Update Date: 03/08/2012   Next Update Time: 16:30  
     
  Incident Headline: : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card on site at Wareham. An engineer has now been pinned to the task. His ETA is unknown at present. Next update 16:30
 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 9  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 16:45  
  Next Update Date: 03/08/2012   Next Update Time: 16:30  
     
  Incident Headline: WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 17:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 8  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 03/08/2012   Next Update Time: 14:30  
     
  Incident Headline: : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 7  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 03/08/2012   Next Update Time: 13:30  
     
  Incident Headline: : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 28026 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28026   Issue : FINAL  
  Detected Date: 03/08/2012   Detected Time: 09:28  
  Start Date: 03/08/2012   Start Time: 09:25  
  Actual Clear Date: 03/08/2012   Actual Clear Time: 11:43  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:43; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01173011790127501454To Fo
01173011790127501454
 
  Duration: 0 days 02 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 28026 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28026   Issue : 3  
  Detected Date: 03/08/2012   Detected Time: 09:28  
  Start Date: 03/08/2012   Start Time: 09:25  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 12:15  
  Next Update Date: 03/08/2012   Next Update Time: 12:15  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and is ggoing to change out hardware.  
  Dialling Codes Affected:
01173011790127501454To Fo
01173011790127501454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 27988 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27988   Issue : 6  
  Detected Date: 03/08/2012   Detected Time: 02:02  
  Start Date: 03/08/2012   Start Time: 02:02  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 03/08/2012   Next Update Time: 12:30  
     
  Incident Headline: : WORTH MATRAVERS & CORFE CASTLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre fault which BT is progressing.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 28026 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28026   Issue : 2  
  Detected Date: 03/08/2012   Detected Time: 09:28  
  Start Date: 03/08/2012   Start Time: 09:25  
  Anticipated Clear Date: 03/08/2012   Anticipated Clear Time: 11:45  
  Next Update Date: 03/08/2012   Next Update Time: 11:45  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 11:00.  
  Dialling Codes Affected:
01173011790127501454To Fo
01173011790127501454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.