Saturday, September 4, 2010

Broadband Incident Report : : 4 MUXES IN DORSET AREA : DEGRADED SERVICE : Reference 24859 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24859   Issue : FINAL  
  Detected Date: 04/09/2010   Detected Time: 14:48  
  Start Date: 04/09/2010   Start Time: 14:46  
  Actual Clear Date: 04/09/2010   Actual Clear Time: 16:55  
     
  Incident Headline: : 4 MUXES IN DORSET AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------

Connector Reseat.
-----------------------------------
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01305013080192919294
 
     

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System Time Stamp: 04/09/2010 17:37

Broadband Incident Report : : 4 MUXES IN DORSET AREA : DEGRADED SERVICE : Reference 24859 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24859   Issue : 2  
  Detected Date: 04/09/2010   Detected Time: 14:48  
  Start Date: 04/09/2010   Start Time: 14:46  
  Anticipated Clear Date: 04/09/2010   Anticipated Clear Time: 16:46  
     
  Incident Headline: : 4 MUXES IN DORSET AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01305013080192919294
 
     

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System Time Stamp: 04/09/2010 15:40

Broadband Incident Report : : WEYMOUTH MUX 101 AND SWANAGE MUX 101 : DEGRADED SERVICE : Reference 24859 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24859   Issue : 1  
  Detected Date: 04/09/2010   Detected Time: 14:48  
  Start Date: 04/09/2010   Start Time: 14:46  
  Anticipated Clear Date: 04/09/2010   Anticipated Clear Time: 16:46  
     
  Incident Headline: : WEYMOUTH MUX 101 AND SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013050192919294
 
     

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System Time Stamp: 04/09/2010 15:03

Friday, September 3, 2010

Broadband Incident Report : : EDINBURGH EDGE SWITCH ROUTER 2 : PARTIAL LOSS OF SERVICE : Reference 24720 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24720   Issue : 1  
  Detected Date: 03/09/2010   Detected Time: 05:11  
  Start Date: 03/09/2010   Start Time: 05:05  
  Anticipated Clear Date: 03/09/2010   Anticipated Clear Time: 05:06  
     
  Incident Headline: : EDINBURGH EDGE SWITCH ROUTER 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
 
  Progress Details: Service has been restored BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/09/2010 05:35

Wednesday, September 1, 2010

Broadband Incident Report : HARLESDEN : DEGRADED SERVICE : Reference 24587 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24587   Issue : FINAL  
  Detected Date: 01/09/2010   Detected Time: 21:23  
  Start Date: 01/09/2010   Start Time: 21:23  
  Actual Clear Date: 01/09/2010   Actual Clear Time: 22:27  
     
  Incident Headline: HARLESDEN : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031320203184020324902032690208222
02082480208354020838402084530208566
02085760208587020870702087230208735
02087400208742020874302087460208747
02087490208751020876202087820208795
02088100208811020881802088340208844
02088670208890020889302089000208902
02089030208922020893102089870208991
02089940208995020899602089970208998
020899502089960208997
 
     

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System Time Stamp: 01/09/2010 23:02

Broadband Incident Report : : HARLESDEN : DEGRADED SERVICE : Reference 24587 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24587   Issue : 1  
  Detected Date: 01/09/2010   Detected Time: 21:23  
  Start Date: 01/09/2010   Start Time: 21:23  
  Anticipated Clear Date: 01/09/2010   Anticipated Clear Time: 23:00  
     
  Incident Headline: : HARLESDEN : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031320203184020324902032690208222
02082480208354020838402084530208566
02085760208587020870702087230208735
02087400208742020874302087460208747
02087490208751020876202087820208795
02088100208811020881802088340208844
02088670208890020889302089000208902
02089030208922020893102089870208991
02089940208995020899602089970208998
020899502089960208997
 
     

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System Time Stamp: 01/09/2010 21:52

Tuesday, August 31, 2010

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 24436 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24436   Issue : FINAL  
  Detected Date: 31/08/2010   Detected Time: 14:47  
  Start Date: 31/08/2010   Start Time: 14:45  
  Actual Clear Date: 31/08/2010   Actual Clear Time: 15:00  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01269
 
     

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System Time Stamp: 31/08/2010 15:34

Broadband Incident Report : CROSS HANDS MUX 101 : LOSS OF SERVICE : Reference 24436 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24436   Issue : 1  
  Detected Date: 31/08/2010   Detected Time: 14:47  
  Start Date: 31/08/2010   Start Time: 14:45  
  Anticipated Clear Date: 31/08/2010   Anticipated Clear Time: 16:45  
     
  Incident Headline: CROSS HANDS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01269
 
     

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System Time Stamp: 31/08/2010 14:56

Sunday, August 29, 2010

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24317   Issue : FINAL  
  Detected Date: 29/08/2010   Detected Time: 14:24  
  Start Date: 29/08/2010   Start Time: 14:18  
  Actual Clear Date: 29/08/2010   Actual Clear Time: 20:20  
     
  Incident Headline: : CORRIS ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Cable repair
This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 29/08/2010 20:36

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24317   Issue : 6  
  Detected Date: 29/08/2010   Detected Time: 14:24  
  Start Date: 29/08/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/08/2010   Anticipated Clear Time: 20:58  
     
  Incident Headline: : CORRIS ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 29/08/2010 20:03

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24317   Issue : 5  
  Detected Date: 29/08/2010   Detected Time: 14:24  
  Start Date: 29/08/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/08/2010   Anticipated Clear Time: 20:00  
     
  Incident Headline: : CORRIS ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 29/08/2010 18:04

Broadband Incident Report : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24317   Issue : 4  
  Detected Date: 29/08/2010   Detected Time: 14:24  
  Start Date: 29/08/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/08/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: CORRIS ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 29/08/2010 17:09

Broadband Incident Report : ST BURYAN DSL 001 : DEGRADED LOSS OF SERVICE : Reference 24310 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24310   Issue : FINAL  
  Detected Date: 29/08/2010   Detected Time: 09:16  
  Start Date: 29/08/2010   Start Time: 09:16  
  Actual Clear Date: 29/08/2010   Actual Clear Time: 14:00  
     
  Incident Headline: ST BURYAN DSL 001 : DEGRADED LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01736
 
     

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System Time Stamp: 29/08/2010 16:15

Broadband Incident Report : : CORRIS ADSL 101 : LOSS OF SERVICE : Reference 24317 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24317   Issue : 3  
  Detected Date: 29/08/2010   Detected Time: 14:24  
  Start Date: 29/08/2010   Start Time: 14:18  
  Anticipated Clear Date: 29/08/2010   Anticipated Clear Time: 16:30  
     
  Incident Headline: : CORRIS ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 29/08/2010 15:21