Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	FINAL
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Actual Clear Date:	26/11/2011		Actual Clear Time:	18:54
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 18:54 after a card change at Potton BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01767
	Duration:	0 days 08 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	7
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	20:00
	Next Update Date:	26/11/2011		Next Update Time:	19:06
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer is onsite and with new hardware.
	Dialling Codes Affected:	01767

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	6
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	20:00
	Next Update Date:	26/11/2011		Next Update Time:	19:00
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Courier has now broken down on the A1, A second courier has now been sent to collect the card and take it to Potton they are unable to advise of excat ETA as the Traffic is heavy. Our Engineer will remain on site and wait for delivery. Next update 19:00
	Dialling Codes Affected:	01767

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	5
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	16:00
	Next Update Date:	26/11/2011		Next Update Time:	15:31
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	New hardware ordered ETA 16:15
	Dialling Codes Affected:	01767

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	4
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	15:30
	Next Update Date:	26/11/2011		Next Update Time:	15:00
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	3
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	13:45
	Next Update Date:	26/11/2011		Next Update Time:	12:50
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	2
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	13:45
	Next Update Date:	26/11/2011		Next Update Time:	12:00
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01767

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POTTON MUX 001 AND 301 : DEGRADED SERVICE : Reference 37672 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37672		Issue :	1
	Detected Date:	26/11/2011		Detected Time:	10:06
	Start Date:	26/11/2011		Start Time:	10:00
	Anticipated Clear Date:	26/11/2011		Anticipated Clear Time:	12:00
	Next Update Date:	26/11/2011		Next Update Time:	11:30
	Incident Headline:	: POTTON MUX 001 AND 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 11:30
	Dialling Codes Affected:	01767

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HIGHWORTH MUX 301: LOSS OF SERVICE : Reference 37519 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37519		Issue :	FINAL
	Detected Date:	25/11/2011		Detected Time:	03:48
	Start Date:	25/11/2011		Start Time:	03:29
	Actual Clear Date:	25/11/2011		Actual Clear Time:	14:44
	Incident Headline:	: HIGHWORTH MUX 301: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:15 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01793
	Duration:	0 days 11 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHWORTH MUX 301: LOSS OF SERVICE : Reference 37519 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37519		Issue :	8
	Detected Date:	25/11/2011		Detected Time:	03:48
	Start Date:	25/11/2011		Start Time:	03:29
	Anticipated Clear Date:	25/11/2011		Anticipated Clear Time:	15:45
	Next Update Date:	25/11/2011		Next Update Time:	15:30
	Incident Headline:	HIGHWORTH MUX 301: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 15.30.
	Dialling Codes Affected:	01793

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHWORTH MUX 301: LOSS OF SERVICE : Reference 37519 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37519		Issue :	7
	Detected Date:	25/11/2011		Detected Time:	03:48
	Start Date:	25/11/2011		Start Time:	03:29
	Anticipated Clear Date:	25/11/2011		Anticipated Clear Time:	14:45
	Next Update Date:	25/11/2011		Next Update Time:	14:30
	Incident Headline:	HIGHWORTH MUX 301: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 14.30.
	Dialling Codes Affected:	01793

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHWORTH MUX 301: LOSS OF SERVICE : Reference 37519 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37519		Issue :	6
	Detected Date:	25/11/2011		Detected Time:	03:48
	Start Date:	25/11/2011		Start Time:	03:29
	Anticipated Clear Date:	25/11/2011		Anticipated Clear Time:	13:30
	Next Update Date:	25/11/2011		Next Update Time:	13:00
	Incident Headline:	HIGHWORTH MUX 301: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 13.00.
	Dialling Codes Affected:	01793

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HIGHWORTH MUX 301: LOSS OF SERVICE : Reference 37519 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37519		Issue :	5
	Detected Date:	25/11/2011		Detected Time:	03:48
	Start Date:	25/11/2011		Start Time:	03:29
	Anticipated Clear Date:	25/11/2011		Anticipated Clear Time:	13:00
	Next Update Date:	25/11/2011		Next Update Time:	12:00
	Incident Headline:	HIGHWORTH MUX 301: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 12.00.
	Dialling Codes Affected:	01793

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.