Friday, September 2, 2011

Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 27083 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27083   Issue : FINAL  
  Detected Date: 01/09/2011   Detected Time: 13:50  
  Start Date: 01/09/2011   Start Time: 13:49  
  Actual Clear Date: 02/09/2011   Actual Clear Time: 13:26  
     
  Incident Headline: : LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:26 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01595
 
  Duration: 0 days 23 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 27083 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27083   Issue : 4  
  Detected Date: 01/09/2011   Detected Time: 13:50  
  Start Date: 01/09/2011   Start Time: 13:49  
  Anticipated Clear Date: 02/09/2011   Anticipated Clear Time: 16:00  
     
  Incident Headline: LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to meet courier and fit new card. Next update will be at 14:00
 
  Dialling Codes Affected:
01595
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 1, 2011

Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 27083 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27083   Issue : 3  
  Detected Date: 01/09/2011   Detected Time: 13:50  
  Start Date: 01/09/2011   Start Time: 13:49  
  Anticipated Clear Date: 02/09/2011   Anticipated Clear Time: 15:00  
     
  Incident Headline: : LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 2/9/11 at 13:00.  
  Dialling Codes Affected:
01595
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 27083 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27083   Issue : 2  
  Detected Date: 01/09/2011   Detected Time: 13:50  
  Start Date: 01/09/2011   Start Time: 13:49  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. No estimated time of arrival.  
  Dialling Codes Affected:
01595
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 27083 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27083   Issue : 1  
  Detected Date: 01/09/2011   Detected Time: 13:50  
  Start Date: 01/09/2011   Start Time: 13:49  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 16:00  
     
  Incident Headline: : LERWICK NODE 12021 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics.  
  Dialling Codes Affected:
01595
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERSFIELD MUX 101 : LOSS OF SERVICE : Reference 26966 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26966   Issue : FINAL  
  Detected Date: 31/08/2011   Detected Time: 14:00  
  Start Date: 31/08/2011   Start Time: 13:59  
  Actual Clear Date: 01/09/2011   Actual Clear Time: 12:45  
     
  Incident Headline: : PETERSFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:45 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01730
 
  Duration: 0 days 22 hours 46 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 27049 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27049   Issue : FINAL  
  Detected Date: 01/09/2011   Detected Time: 10:05  
  Start Date: 01/09/2011   Start Time: 10:00  
  Actual Clear Date: 01/09/2011   Actual Clear Time: 12:32  
     
  Incident Headline: : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:32; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01382
 
  Duration: 0 days 02 hours 32 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 27049 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27049   Issue : 3  
  Detected Date: 01/09/2011   Detected Time: 10:05  
  Start Date: 01/09/2011   Start Time: 10:00  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERSFIELD MUX 101 : LOSS OF SERVICE : Reference 26966 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26966   Issue : 10  
  Detected Date: 31/08/2011   Detected Time: 14:00  
  Start Date: 31/08/2011   Start Time: 13:59  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 14:00  
     
  Incident Headline: : PETERSFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical services are now onsite investigating this failure. Next update will be at 13:30
 
  Dialling Codes Affected:
01730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 27049 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27049   Issue : 2  
  Detected Date: 01/09/2011   Detected Time: 10:05  
  Start Date: 01/09/2011   Start Time: 10:00  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 12:30  
     
  Incident Headline: : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 12:15.  
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 27049 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27049   Issue : 1  
  Detected Date: 01/09/2011   Detected Time: 10:05  
  Start Date: 01/09/2011   Start Time: 10:00  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : NEWPORT ON TAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERSFIELD MUX 101 : DEGRADED SERVICE : Reference 26966 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26966   Issue : 9  
  Detected Date: 31/08/2011   Detected Time: 14:00  
  Start Date: 31/08/2011   Start Time: 13:59  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: : PETERSFIELD MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Third card change has failed, New shelf required. Technical support will now obtain new hardware for changeover  
  Dialling Codes Affected:
01730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 31, 2011

Broadband Incident Report : : PETERSFIELD MUX 101 : DEGRADED SERVICE : Reference 26966 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26966   Issue : 8  
  Detected Date: 31/08/2011   Detected Time: 14:00  
  Start Date: 31/08/2011   Start Time: 13:59  
  Anticipated Clear Date: 01/09/2011   Anticipated Clear Time: 00:15  
     
  Incident Headline: : PETERSFIELD MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical Support engineer is on site and waiting card arrival which is imminent.  
  Dialling Codes Affected:
01730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERSFIELD MUX 101 : DEGRADED SERVICE : Reference 26966 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26966   Issue : 7  
  Detected Date: 31/08/2011   Detected Time: 14:00  
  Start Date: 31/08/2011   Start Time: 13:59  
  Anticipated Clear Date: 31/08/2011   Anticipated Clear Time: 22:15  
     
  Incident Headline: : PETERSFIELD MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 21:45. Next update 22.15.
 
  Dialling Codes Affected:
01730
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.