Saturday, May 26, 2012

Broadband Incident Report : : 19 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 18462 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18462   Issue : FINAL  
  Detected Date: 26/05/2012   Detected Time: 15:49  
  Start Date: 26/05/2012   Start Time: 15:49  
  Actual Clear Date: 26/05/2012   Actual Clear Time: 21:40  
     
  Incident Headline: : 19 MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service to the remaining MUXES was restored at 21:40 after degraded signal was cleared. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0138701461014700147101478
01520015560168101471
 
  Duration: 0 days 05 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 19 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 18462 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18462   Issue : 5  
  Detected Date: 26/05/2012   Detected Time: 15:49  
  Start Date: 26/05/2012   Start Time: 15:49  
  Anticipated Clear Date: 26/05/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 26/05/2012   Next Update Time: 21:30  
     
  Incident Headline: : 19 MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Diagnostics are ongoing for the remaining 3315 end users affected.  
  Dialling Codes Affected:
0138701461014700147101478
01520015560168101471
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 19 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 18462 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18462   Issue : 4  
  Detected Date: 26/05/2012   Detected Time: 15:49  
  Start Date: 26/05/2012   Start Time: 15:49  
  Anticipated Clear Date: 26/05/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 26/05/2012   Next Update Time: 21:30  
     
  Incident Headline: : 19 MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service restored to approximately half of the Muxes at 19:20 after hardware change at Achnasheen. A secondary fault exists. An update on services still affected will follow as soon as possible.  
  Dialling Codes Affected:
0138701461014700147101478
01520015560168101471
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 19 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 18462 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18462   Issue : 3  
  Detected Date: 26/05/2012   Detected Time: 15:49  
  Start Date: 26/05/2012   Start Time: 15:49  
  Anticipated Clear Date: 26/05/2012   Anticipated Clear Time: 20:30  
  Next Update Date: 26/05/2012   Next Update Time: 20:30  
     
  Incident Headline: : 19 MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site, ETA 19.30  
  Dialling Codes Affected:
0138701461014700147101478
01520015560168101471
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 19 MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 18462 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18462   Issue : 2  
  Detected Date: 26/05/2012   Detected Time: 15:49  
  Start Date: 26/05/2012   Start Time: 15:49  
  Anticipated Clear Date: 26/05/2012   Anticipated Clear Time: 19:54  
  Next Update Date: 26/05/2012   Next Update Time: 18:30  
     
  Incident Headline: : 19 MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers have been tasked to site.  
  Dialling Codes Affected:
0138701461014700147101478
01520015560168101471
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 25, 2012

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : 6  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Anticipated Clear Date: 25/05/2012   Anticipated Clear Time: 10:00  
  Next Update Date: 25/05/2012   Next Update Time: 09:30  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 24, 2012

Broadband Incident Report : : CHINLEY MSAN 301 : INCIDENT CANCELLED : Reference 18072 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18072   Issue : FINAL  
  Detected Date: 24/05/2012   Detected Time: 19:31  
  Start Date: 24/05/2012   Start Time: 19:27  
  Actual Clear Date: 24/05/2012   Actual Clear Time: 19:27  
     
  Incident Headline: : CHINLEY MSAN 301 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident has been cancelled as it doesn't meet incident criteria. Only 4 end users are in fact affected.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01663
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : CHINLEY MSAN 301 : LOSS OF SERVICE : Reference 18072 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18072   Issue : 1  
  Detected Date: 24/05/2012   Detected Time: 19:31  
  Start Date: 24/05/2012   Start Time: 19:27  
  Anticipated Clear Date: 24/05/2012   Anticipated Clear Time: 22:27  
  Next Update Date: 24/05/2012   Next Update Time: 22:00  
     
  Incident Headline: CHINLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 22.00.

 
  Dialling Codes Affected:
01663
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : 5  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Anticipated Clear Date: 24/05/2012   Anticipated Clear Time: 23:45  
  Next Update Date: 24/05/2012   Next Update Time: 23:30  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: There is nothing the radio team can do about this as this is due to atmospheric conditions. Even if the links are moved, they will have the same issues. Checks have been carried out on the radio path and they have seen no issues. Next Update will be at 23:30

 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COWDEN MUX 101 : LOSS OF SERVICE : Reference 18010 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18010   Issue : FINAL  
  Detected Date: 24/05/2012   Detected Time: 12:13  
  Start Date: 24/05/2012   Start Time: 12:02  
  Actual Clear Date: 24/05/2012   Actual Clear Time: 16:56  
     
  Incident Headline: : COWDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:56 after mains power restored

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01342
 
  Duration: 0 days 04 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17944   Issue : 4  
  Detected Date: 24/05/2012   Detected Time: 00:33  
  Start Date: 24/05/2012   Start Time: 00:28  
  Anticipated Clear Date: 24/05/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 24/05/2012   Next Update Time: 16:30  
     
  Incident Headline: : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Radio support team are working to divert the link.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COWDEN MUX 101 : LOSS OF SERVICE : Reference 18010 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18010   Issue : 3  
  Detected Date: 24/05/2012   Detected Time: 12:13  
  Start Date: 24/05/2012   Start Time: 12:02  
  Anticipated Clear Date: 24/05/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 24/05/2012   Next Update Time: 17:00  
     
  Incident Headline: : COWDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Due to a local power outage which is expected to end at 18:00.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COWDEN MUX 101 : LOSS OF SERVICE : Reference 18010 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18010   Issue : 2  
  Detected Date: 24/05/2012   Detected Time: 12:13  
  Start Date: 24/05/2012   Start Time: 12:02  
  Anticipated Clear Date: 24/05/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 24/05/2012   Next Update Time: 14:30  
     
  Incident Headline: : COWDEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01342
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.