Saturday, August 27, 2011

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : FINAL  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:38  
  Actual Clear Date: 27/08/2011   Actual Clear Time: 18:45  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:45 by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 09 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 10  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 19:40  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now onsite to change out hardware. next update 19:40.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 9  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 18:40  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 17:50.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 8  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 18:30  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site to change out card, due at 17:50. Next update 18:30.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 7  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 18:35  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 17:50. Next update 17:00.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 6  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 18:35  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 15:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 5  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 14:45  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 14:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 4  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 13:45  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update 13:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 3  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 13:15  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware ETA 12:30. Next update 12:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 2  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 13:15  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 11:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARDWICKE MSAN 301 : LOSS OF SERVICE : Reference 26639 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26639   Issue : 1  
  Detected Date: 27/08/2011   Detected Time: 09:51  
  Start Date: 27/08/2011   Start Time: 09:47  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 11:45  
     
  Incident Headline: : HARDWICKE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 10:45.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX14 ILFORD4 : LOSS OF SERVICE : Reference 26634 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26634   Issue : FINAL  
  Detected Date: 27/08/2011   Detected Time: 08:43  
  Start Date: 27/08/2011   Start Time: 08:43  
  Actual Clear Date: 27/08/2011   Actual Clear Time: 09:39  
     
  Incident Headline: : ERX14 ILFORD4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:39 by completing a reboot of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
016001206012270123301245
0125501268012700127701279
0130401322013230136201371
0137601394014490147301474
0148501493015020150801553
0158001603016210162201634
0163801692017020170801728
0176001763017870179501843
01920019530199202032050203219
02034890207093020725502073230207366
02074360207462020751002075150207537
02075380207580020763102076360207637
02076910207987020826502082790208309
02083160208317020833102084700208471
02084720208475020850302085480208552
02085860208821020883602088540208855
0208586020882102088360208854
 
  Duration: 0 days 00 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX14 ILFORD4 : LOSS OF SERVICE : Reference 26634 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26634   Issue : 1  
  Detected Date: 27/08/2011   Detected Time: 08:43  
  Start Date: 27/08/2011   Start Time: 08:43  
  Anticipated Clear Date: 27/08/2011   Anticipated Clear Time: 10:43  
     
  Incident Headline: : ERX14 ILFORD4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer is onsite investigating. Next update 09:45.  
  Dialling Codes Affected:
016001206012270123301245
0125501268012700127701279
0130401322013230136201371
0137601394014490147301474
0148501493015020150801553
0158001603016210162201634
0163801692017020170801728
0176001763017870179501843
01920019530199202032050203219
02034890207093020725502073230207366
02074360207462020751002075150207537
02075380207580020763102076360207637
02076910207987020826502082790208309
02083160208317020833102084700208471
02084720208475020850302085480208552
02085860208821020883602088540208855
0208586020882102088360208854
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.