Broadband Incident Report : [FOSSOWAY]: MUX LINE CARD : Reference 18396 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18396		Issue :	FINAL
	Detected Date:	02/05/2015		Detected Time:	16:15
	Start Date:	02/05/2015		Start Time:	16:08
	Actual Clear Date:	02/05/2015		Actual Clear Time:	23:45
	Incident Headline:	[FOSSOWAY]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01348 01577 01962
	Duration:	0 days 07 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [FOSSOWAY]: MUX LINE CARD : Reference 18396 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18396		Issue :	1
	Detected Date:	02/05/2015		Detected Time:	16:15
	Start Date:	02/05/2015		Start Time:	16:08
	Anticipated Clear Date:	03/05/2015		Anticipated Clear Time:	16:15
	Next Update Date:	03/05/2015		Next Update Time:	16:15
	Incident Headline:	[FOSSOWAY]: MUX LINE CARD
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01348 01577 01962

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : NORTHLEACH MUX 302 : DEGRADED SERVICE : Reference 18388 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18388		Issue :	FINAL
	Detected Date:	02/05/2015		Detected Time:	13:45
	Start Date:	02/05/2015		Start Time:	13:45
	Actual Clear Date:	02/05/2015		Actual Clear Time:	14:27
	Incident Headline:	ADSL : NORTHLEACH MUX 302 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 14:27 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01451
	Duration:	0 days 00 hours 42 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHLEACH MUX 302 : DEGRADED SERVICE : Reference 18388 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18388		Issue :	2
	Detected Date:	02/05/2015		Detected Time:	13:45
	Start Date:	02/05/2015		Start Time:	13:45
	Anticipated Clear Date:	02/05/2015		Anticipated Clear Time:	15:45
	Next Update Date:	02/05/2015		Next Update Time:	14:45
	Incident Headline:	: NORTHLEACH MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for{##} Broadband customers at NORTHLEACH Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01451

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHLEACH MUX 302 : DEGRADED SERVICE : Reference 18388 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18388		Issue :	1
	Detected Date:	02/05/2015		Detected Time:	13:45
	Start Date:	02/05/2015		Start Time:	13:45
	Anticipated Clear Date:	02/05/2015		Anticipated Clear Time:	15:45
	Next Update Date:	02/05/2015		Next Update Time:	14:45
	Incident Headline:	: NORTHLEACH MUX 302 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01451

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI) : Reference 18245 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	FINAL
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Actual Clear Date:	01/05/2015		Actual Clear Time:	14:57
	Incident Headline:	ADSL : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 14:57 after a hardware power cycle at Maenclochog. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01437
	Duration:	0 days 03 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI) : Reference 18245 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	FINAL
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has failed again, operations control will resume faulting with the on site engineer. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01437

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI) : Reference 18245 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	FINAL
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Actual Clear Date:	01/05/2015		Actual Clear Time:	14:29
	Incident Headline:	: MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:29 after a hardware reseat at Maenclochog. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01437
	Duration:	0 days 03 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI) : Reference 18245 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	FINAL
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Actual Clear Date:	01/05/2015		Actual Clear Time:	14:29
	Incident Headline:	ADSL : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 14:29 after a hardware reseat at Maenclochog. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01437
	Duration:	0 days 03 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI) : Reference 18245 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	3
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Anticipated Clear Date:	01/05/2015		Anticipated Clear Time:	16:00
	Next Update Date:	01/05/2015		Next Update Time:	15:30
	Incident Headline:	: MAENCLOCHOG MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA 14:00. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01437

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : DEGRADED SERVICE : Reference 18245 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	2
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Anticipated Clear Date:	01/05/2015		Anticipated Clear Time:	13:21
	Next Update Date:	01/05/2015		Next Update Time:	12:26
	Incident Headline:	: MAENCLOCHOG MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for{235} Broadband customers at MAENCLOCHOG Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01437

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : DEGRADED SERVICE : Reference 18245 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18245		Issue :	1
	Detected Date:	01/05/2015		Detected Time:	11:25
	Start Date:	01/05/2015		Start Time:	11:21
	Anticipated Clear Date:	01/05/2015		Anticipated Clear Time:	13:21
	Next Update Date:	01/05/2015		Next Update Time:	12:26
	Incident Headline:	: MAENCLOCHOG MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01437

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

20CN & 21CN Systems Planned Outage - 22:00 on Saturday 16th May 2015 until 04:00 on Sunday 17th May 2015 - HD674415

	20CN & 21CN Systems
	Planned Outage
	Dear Customer, BT Wholesale will be undertaking Planned Works on some of the backend systems which will affect BT Wholesale 20CN & 21CN Systems. The outage is from 22:00 on Saturday 16th May 2015 until 04:00 on Sunday 17th May 2015 (Plus 6hrs of contingency if required). Service Transaction Type Hours of Downtime Service Impact 20CN & 21CN BTW B2B Strategic Gateway 20CN & 21CN Orders Available No Impact. Appointing for 20CN & 21CN Orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Creation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Faults cannot be submitted until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KCI Updates Unavailable from 22:00hrs on 16/05/2015 until 10:30hrs on 17/05/2015 KCIs (keeping customers informed) will not be available until after service is restored at 04:00hrs on 17/05/2015 Web Services Fault Diagnostics 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 eCo Plus 20CN & 21CN Client for Provision & Repair 20CN & 21CN Provide type Orders requiring a Pre-Order Check Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Orders requiring a Pre-Order Check cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN Provide with MAC type orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Provide with MAC type orders cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN Other types of Orders, not requiring a Pre-Order Check Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Other types of Orders, not requiring a Pre-Order Check cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 20CN & 21CN MAC Generation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 MAC Generation cannot be submitted until after service has been restored at 04:00hrs on 17/05/2015 Appointing for 20CN & 21CN Orders Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Creation Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Faults cannot be submitted until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 20CN & 21CN Fault Appointing will not be possible until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN Fault Diagnostics Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 Fault diagnostics will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KBD Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 KBD will not be available until after service is restored at 04:00hrs on 17/05/2015 20CN & 21CN KCI Updates Unavailable from 22:00hrs on 16/05/2015 until 10:30hrs on 17/05/2015 KCIs (keeping customers informed) will not be available until after service is at 04:00hrs on 17/05/2015 BBCR for Provision & Repair WEB Access Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 BBCR will not be available until after service is restored at 04:00hrs on 17/05/2015 (but there may be latency for an additional 6 hours) XML Access Unavailable from 22:00hrs on 16/05/2015 until 04:00hrs on 17/05/2015 BBCR will not be available until after service is restored at 04:00hrs on 17/05/2015 (but there may be latency for an additional 6 hours) BB Checker Broadband Availability Web Checker Available No Impact. Broadband Availability XML Checker Available No Impact. BTWholesale regrets any inconvenience this essential maintenance may cause our Customers. If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding 20 & 21CN System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 20 & 21CN Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
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