AAISP BT Incident Reports & Planned Work: 2012-12-02

Friday, December 7, 2012

BTWholesale - URGENT BRIEFING


	BTWholesale
	URGENT BRIEFING
	Dear Customer, MBORC Declaration This briefing is to inform you that MBORC for repair has been declared in two further areas. _________________________________________________________________________________________ MBORC Due to the continuing adverse weather conditions, in parallel with our supplier, BT Wholesale is declaring MBORC for repair in the following two additional areas with effect from 14:00 on 7 December 2012: Central Downs East Downs MBORC remains in place in the following 11 areas too: Coventry Derby/Nottingham Exeter Humber Newport/Worcester North Wales Stoke/Chester Swansea Swindon Taunton Truro Our supplier is monitoring all areas closely where MBORC is in place and we will provide further updates as and when the situation changes. IMPACT During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information. We would like to thank you for your continuing patience and consideration during this very challenging time. If you have any concerns, please talk to your Client Manager. Regards, Angus Flett Managing Director, BT Wholesale Customer Service & Service Operations LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE : Reference 42824 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42824

Issue :

FINAL

Detected Date:

06/12/2012

Detected Time:

23:20

Start Date:

06/12/2012

Start Time:

23:14

Actual Clear Date:

06/12/2012

Actual Clear Time:

23:14

Incident Headline:

: NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Incident cancelled - caused by planned work PW206868 BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01591

01597

01982

Duration:

0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 6, 2012

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE : Reference 42824 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42824

Issue :

Detected Date:

06/12/2012

Detected Time:

23:20

Start Date:

06/12/2012

Start Time:

23:14

Anticipated Clear Date:

07/12/2012

Anticipated Clear Time:

01:14

Next Update Date:

07/12/2012

Next Update Time:

00:45

Incident Headline:

: NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update will be at 00:45.

Dialling Codes Affected:

01597

01982

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 42824 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42824

Issue :

Detected Date:

06/12/2012

Detected Time:

23:20

Start Date:

06/12/2012

Start Time:

23:14

Anticipated Clear Date:

07/12/2012

Anticipated Clear Time:

01:14

Next Update Date:

07/12/2012

Next Update Time:

00:45

Incident Headline:

: NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update will be at 00.45

Dialling Codes Affected:

01597

Broadband Incident Report : : WHITTINGTON DSL 101 : DEGRADED SERVICE : Reference 42799 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42799

Issue :

FINAL

Detected Date:

06/12/2012

Detected Time:

16:19

Start Date:

06/12/2012

Start Time:

16:18

Actual Clear Date:

06/12/2012

Actual Clear Time:

16:32

Incident Headline:

: WHITTINGTON DSL 101 : DEGRADED SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service fully restored at 16:32 after a remote transmission reroute. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01543

Duration:

0 days 00 hours 14 minutes

Broadband Incident Report : : WHITTINGTON DSL 101 : LOSS OF SERVICE : Reference 42799 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42799

Issue :

Detected Date:

06/12/2012

Detected Time:

16:19

Start Date:

06/12/2012

Start Time:

16:18

Anticipated Clear Date:

06/12/2012

Anticipated Clear Time:

20:00

Next Update Date:

06/12/2012

Next Update Time:

17:30

Incident Headline:

: WHITTINGTON DSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Operational teams are carrying out initial remote diagnostics.

Dialling Codes Affected:

01543

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42675

Issue :

FINAL

Detected Date:

06/12/2012

Detected Time:

03:40

Start Date:

06/12/2012

Start Time:

03:37

Actual Clear Date:

06/12/2012

Actual Clear Time:

04:51

Incident Headline:

MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 04:51 by completing a change of hardware. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01452

01584

Duration:

0 days 01 hours 14 minutes

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42675

Issue :

Detected Date:

06/12/2012

Detected Time:

03:40

Start Date:

06/12/2012

Start Time:

03:37

Anticipated Clear Date:

06/12/2012

Anticipated Clear Time:

06:00

Next Update Date:

06/12/2012

Next Update Time:

06:00

Incident Headline:

MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Engineer now on site and he is about to swap over the cards. Next update 06.00

Dialling Codes Affected:

01452

01584

Broadband Incident Report : : EXETER : PARTIAL LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 42667 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42667

Issue :

FINAL

Detected Date:

06/12/2012

Detected Time:

02:16

Start Date:

06/12/2012

Start Time:

02:06

Actual Clear Date:

06/12/2012

Actual Clear Time:

02:06

Incident Headline:

: EXETER : PARTIAL LOSS OF SERVICE (INCIDENT CANCELLED)

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Incident Cancelled. The failure is caused by a planned work PW183117. Vendor engineer is on site at Taunton replacing the MSH shelf. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01237	01271	01278	01409	01598
01643	01769	01805	01823	01984
01805	01823

Duration:

0 days 00 hours 00 minutes

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42675

Issue :

Detected Date:

06/12/2012

Detected Time:

03:40

Start Date:

06/12/2012

Start Time:

03:37

Anticipated Clear Date:

06/12/2012

Anticipated Clear Time:

05:37

Next Update Date:

06/12/2012

Next Update Time:

05:00

Incident Headline:

MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Operational teams are carrying out initial remote diagnostics. Next update will be at 05.00

Dialling Codes Affected:

01452

01584

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 42651 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42651

Issue :

FINAL

Detected Date:

05/12/2012

Detected Time:

23:34

Start Date:

05/12/2012

Start Time:

23:21

Actual Clear Date:

06/12/2012

Actual Clear Time:

02:23

Incident Headline:

: BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Operational team have confirmed that the broiadband traffic was restored at 02:23 when hardware was changed on the transmission network element in Bristol. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01162	01173	01179	01275	01454
01761	01934	01275

Duration:

0 days 03 hours 02 minutes

Broadband Incident Report : : EXETER : PARTIAL LOSS OF SERVICE : Reference 42667 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

42667

Issue :

Detected Date:

06/12/2012

Detected Time:

02:16

Start Date:

06/12/2012

Start Time:

02:06

Anticipated Clear Date:

06/12/2012

Anticipated Clear Time:

04:00

Next Update Date:

06/12/2012

Next Update Time:

04:00

Incident Headline:

: EXETER : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing. Next update 04.00

Dialling Codes Affected:

01237	01271	01278	01598	01643
01769	01805	01823	01984	LLWW0
01805	01823	01984

AAISP BT Incident Reports & Planned Work

Friday, December 7, 2012

BTWholesale - URGENT BRIEFING

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE : Reference 42824 : Issue FINAL :

Thursday, December 6, 2012

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 & HUNDRED HOUSE MUX 101 : LOSS OF SERVICE : Reference 42824 : Issue 2 :

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 42824 : Issue 1 :

Broadband Incident Report : : WHITTINGTON DSL 101 : DEGRADED SERVICE : Reference 42799 : Issue FINAL :

Broadband Incident Report : : WHITTINGTON DSL 101 : LOSS OF SERVICE : Reference 42799 : Issue 1 :

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue FINAL :

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue 2 :

Broadband Incident Report : : EXETER : PARTIAL LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 42667 : Issue FINAL :

Broadband Incident Report : MSIP : GLOUCESTER : NODE 12110 : PARTIAL LOSS OF SERVICE : Reference 42675 : Issue 1 :

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 42651 : Issue FINAL :

Broadband Incident Report : : EXETER : PARTIAL LOSS OF SERVICE : Reference 42667 : Issue 1 :

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