Broadband Incident Report : INVERNESS NODE 12012 : LOSS OF SERVICE : Reference 50441 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50441		Issue :	INITIAL/FINAL
	Detected Date:	27/12/2013		Detected Time:	04:35
	Start Date:	27/12/2013		Start Time:	04:35
	Actual Clear Date:	27/12/2013		Actual Clear Time:	04:38
	Incident Headline:	INVERNESS NODE 12012 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	A brief loss of service for the broadband end users. Service fully restored at 04:38 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349 01445 01463 01471 01549 01599 01863 LLNS0 To Fo ToFol 01599 01863
	Duration:	0 days 00 hours 03 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	7
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	04:31
	Next Update Date:			Next Update Time:
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Closure Details:	Service fully restored at 04:31 after multiple hardware changes at Bury. Loss of internet services for {217} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01798
	Duration:	0 days 11 hours 51 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	6
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	05:15
	Next Update Date:	25/12/2013		Next Update Time:	05:00
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. The root cause is thought to be a card failure. Tasking an engineer to meet the courier due at 03:40. Next update will be at 05:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	5
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	03:00
	Next Update Date:	25/12/2013		Next Update Time:	03:00
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. The root cause is thought to be a multople card failure. the engineer is onsite investigating. Next update will be at 03:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	4
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	00:15
	Next Update Date:	25/12/2013		Next Update Time:	00:15
	Incident Headline:	: BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. An engineer is en route to site to investigate failure. No ETA has been given at present due to flooding in area. Root cause and estimated time of repair are not known at present. Next update will be at 00.15.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 50112 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50112		Issue :	FINAL
	Detected Date:	24/12/2013		Detected Time:	05:40
	Start Date:	24/12/2013		Start Time:	05:40
	Actual Clear Date:	24/12/2013		Actual Clear Time:	21:28
	Incident Headline:	: WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 21:28. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01444
	Duration:	0 days 15 hours 48 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	3
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	23:30
	Next Update Date:	24/12/2013		Next Update Time:	23:00
	Incident Headline:	: BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Spare hardware en route to site, ETA is 22:30. Engineer tasked to meet the courier. Estimated time of restoration is 23:30. Next update will be at 23:00 or sooner if significant progress made.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TORPHINS MUX 101 & 102 : LOSS OF SERVICE : Reference 50265 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50265		Issue :	FINAL
	Detected Date:	24/12/2013		Detected Time:	17:18
	Start Date:	24/12/2013		Start Time:	17:15
	Actual Clear Date:	24/12/2013		Actual Clear Time:	17:15
	Incident Headline:	: TORPHINS MUX 101 & 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:45 after local power was restored, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01339
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	2
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	21:25
	Next Update Date:	24/12/2013		Next Update Time:	20:35
	Incident Headline:	: BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Multiple spare hardware ordered from the stores, ETA has not yet been provided. Root cause and estimated time of repair are not known at present. Next update will be at 20:35 or sooner if significant progress made.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TORPHINS MUX 101 & 102 : LOSS OF SERVICE : Reference 50265 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50265		Issue :	2
	Detected Date:	24/12/2013		Detected Time:	17:18
	Start Date:	24/12/2013		Start Time:	17:15
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	22:30
	Next Update Date:	24/12/2013		Next Update Time:	21:45
	Incident Headline:	: TORPHINS MUX 101 & 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is a mains failure in the area. This is equipment is on non essential supply therefore service restoration is reliant upon mains supply retuning. We are working closely with the power team and local supplier. Root cause is due to a tree collapse. Estimated time of repair is 21:30. There will be no further updates until power restored.
	Dialling Codes Affected:	01339

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TORPHINS MUX 101 & 102 : LOSS OF SERVICE : Reference 50265 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50265		Issue :	1
	Detected Date:	24/12/2013		Detected Time:	17:18
	Start Date:	24/12/2013		Start Time:	17:15
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	19:30
	Next Update Date:	24/12/2013		Next Update Time:	18:40
	Incident Headline:	: TORPHINS MUX 101 & 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 18:40 or sooner if significant progress made.
	Dialling Codes Affected:	01339

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	1
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	19:40
	Next Update Date:	24/12/2013		Next Update Time:	18:45
	Incident Headline:	: BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 18:45 or sooner if significant progress made.
	Dialling Codes Affected:	01798

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 50210 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50210		Issue :	FINAL
	Detected Date:	24/12/2013		Detected Time:	11:27
	Start Date:	24/12/2013		Start Time:	11:17
	Actual Clear Date:	24/12/2013		Actual Clear Time:	13:36
	Incident Headline:	: CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 13:36 after hardware was reset at Straun. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01478
	Duration:	0 days 02 hours 19 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.