****SPAM:5.1**** Broadband Incident Report : : ILFORD ATM NODE 9223 : DEGRADED SERVICE : Reference 17710 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17710		Issue :	FINAL
	Detected Date:	03/06/2011		Detected Time:	17:48
	Start Date:	03/06/2011		Start Time:	17:45
	Actual Clear Date:	03/06/2011		Actual Clear Time:	19:37
	Incident Headline:	: ILFORD ATM NODE 9223 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 19:37 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01142 01159 01162 01179 01189 01202 01204 01206 012120 012154 012170 01223 01226 01227 01228 01233 01234 01235 01244 01245 01246 01252 01255 01256 01263 01268 01270 01273 01277 01279 01283 01284 01293 01295 01299 01303 01304 01305 01306 013122 013166 01322 01323 01328 01332 01342 01343 01344 01353 01354 01355 01359 01362 01363 01366 01371 01372 01373 01375 01376 01379 01382 01392 01394 01403 01406 01407 014124 014164 014177 014184 014188 014195 01424 01435 01438 01440 01442 01444 01446 01449 01454 01462 01467 01473 01474 01476 01480 01483 01484 01485 01487 01492 01493 01494 01495 01497 01502 01508 015170 01522 01525 01527 01536 01544 01545 01547 01548 01553 01565 01580 01582 01592 01597 01603 01604 01606 016174 016183 016187 016192 01621 01622 01623 01626 01633 01634 01635 01636 01638 01642 01665 01675 01689 01692 01702 01706 01707 01708 01722 01724 01727 01728 01732 01733 01737 01744 01752 01753 01754 01760 01763 01767 01769 01772 01773 01775 01778 01779 01780 01785 01786 01787 01792 01795 01797 01799 01821 01825 01832 01837 01842 01843 01865 01883 01892 01895 01903 01904 01908 019146 019154 01920 01923 01925 01929 01932 01933 01935 01947 01952 01953 01954 01959 01964 01977 01980 01983 01984 01986 01992 0203010 0203022 0203069 0203073 0203074 0203077 0203116 0203117 0203118 0203119 0203121 0203122 0203132 0203138 0203144 0203155 0203183 0203200 0203201 0203203 0203205 0203206 0203208 0203213 0203214 0203215 0203217 0203218 0203219 0203222 0203223 0203224 0203225 0203229 0203230 0203231 0203232 0203234 0203236 0203238 0203242 0203243 0203244 0203245 0203246 0203247 0203248 0203249 0203252 0203254 0203256 0203259 0203260 0203262 0203263 0203267 0203268 0203272 0203288 0203487 0203489 0207001 0207005 0207012 0207014 0207015 0207021 0207033 0207052 0207055 0207059 0207062 0207064 0207068 0207089 0207091 0207092 0207093 0207095 0207121 0207159 0207165 0207168 0207207 0207209 0207213 0207221 0207222 0207223 0207224 0207225 0207226 0207228 0207231 0207232 0207233 0207234 0207235 0207236 0207237 0207240 0207241 0207242 0207243 0207245 0207246 0207247 0207248 0207249 0207250 0207251 0207252 0207253 0207254 0207255 0207256 0207259 0207261 0207262 0207265 0207267 0207272 0207274 0207277 0207278 0207281 0207283 0207284 0207286 0207287 0207288 0207289 0207307 0207321 0207323 0207326 0207329 0207332 0207336 0207346 0207349 0207350 0207351 0207352 0207353 0207354 0207357 0207358 0207359 0207361 0207363 0207366 0207367 0207372 0207374 0207375 0207376 0207377 0207378 0207379 0207380 0207381 0207383 0207384 0207385 0207386 0207387 0207388 0207389 0207392 0207394 0207401 0207402 0207403 0207404 0207405 0207407 0207409 0207411 0207419 0207422 0207423 0207424 0207426 0207427 0207428 0207430 0207431 0207433 0207434 0207435 0207436 0207437 0207439 0207450 0207462 0207467 0207469 0207473 0207474 0207476 0207479 0207480 0207481 0207482 0207483 0207484 0207485 0207486 0207488 0207489 0207490 0207491 0207493 0207494 0207497 0207498 0207499 0207501 0207502 0207510 0207511 0207512 0207513 0207515 0207516 0207517 0207519 0207520 0207531 0207536 0207537 0207538 0207539 0207540 0207549 0207553 0207561 0207566 0207580 0207581 0207582 0207583 0207584 0207585 0207586 0207587 0207589 0207591 0207592 0207593 0207600 0207602 0207606 0207607 0207608 0207609 0207610 0207613 0207619 0207620 0207621 0207622 0207623 0207624 0207625 0207626 0207627 0207628 0207629 0207630 0207631 0207633 0207635 0207636 0207637 0207638 0207639 0207642 0207650 0207652 0207655 0207673 0207680 0207682 0207684 0207686 0207689 0207692 0207697 0207700 0207701 0207702 0207703 0207704 0207706 0207708 0207709 0207710 0207713 0207715 0207718 0207719 0207720 0207722 0207723 0207726 0207727 0207729 0207730 0207732 0207733 0207734 0207735 0207737 0207738 0207739 0207740 0207747 0207749 0207751 0207752 0207771 0207780 0207787 0207790 0207791 0207792 0207793 0207794 0207795 0207796 0207799 0207801 0207802 0207803 0207812 0207813 0207820 0207821 0207823 0207824 0207828 0207831 0207833 0207834 0207835 0207836 0207837 0207838 0207839 0207840 0207851 0207867 0207881 0207901 0207916 0207921 0207922 0207923 0207924 0207925 0207928 0207929 0207930 0207931 0207932 0207935 0207936 0207937 0207938 0207960 0207963 0207976 0207977 0207978 0207981 0207987 0207998 0208141 0208172 0208177 0208200 0208201 0208202 0208203 0208204 0208205 0208207 0208211 0208215 0208216 0208220 0208221 0208222 0208223 0208227 0208236 0208244 0208245 0208249 0208252 0208257 0208262 0208265 0208269 0208270 0208275 0208279 0208281 0208285 0208288 0208289 0208290 0208291 0208292 0208293 0208294 0208295 0208297 0208298 0208299 0208300 0208301 0208302 0208303 0208304 0208305 0208306 0208308 0208309 0208310 0208311 0208312 0208313 0208315 0208316 0208317 0208318 0208319 0208320 0208325 0208327 0208330 0208331 0208332 0208333 0208337 0208339 0208340 0208341 0208342 0208343 0208344 0208345 0208346 0208347 0208348 0208349 0208350 0208351 0208352 0208355 0208358 0208360 0208361 0208362 0208363 0208364 0208365 0208366 0208367 0208368 0208370 0208371 0208372 0208373 0208374 0208376 0208378 0208385 0208390 0208391 0208393 0208394 0208397 0208399 0208402 0208417 0208418 0208423 0208424 0208426 0208427 0208429 0208440 0208441 0208442 0208443 0208444 0208445 0208446 0208447 0208449 0208450 0208451 0208452 0208453 0208455 0208457 0208458 0208459 0208460 0208461 0208462 0208463 0208464 0208465 0208466 0208467 0208468 0208469 0208470 0208471 0208472 0208473 0208475 0208477 0208478 0208480 0208482 0208483 0208488 0208491 0208493 0208498 0208500 0208501 0208502 0208503 0208504 0208505 0208506 0208507 0208508 0208509 0208510 0208514 0208516 0208517 0208518 0208519 0208520 0208521 0208522 0208523 0208524 0208525 0208526 0208527 0208529 0208530 0208531 0208532 0208533 0208534 0208536 0208539 0208540 0208541 0208542 0208543 0208544 0208546 0208547 0208548 0208549 0208550 0208551 0208552 0208553 0208554 0208555 0208556 0208558 0208559 0208561 0208563 0208566 0208567 0208568 0208569 0208570 0208571 0208572 0208573 0208574 0208575 0208577 0208578 0208579 0208586 0208587 0208589 0208590 0208591 0208592 0208593 0208594 0208595 0208596 0208597 0208598 0208599 0208613 0208616 0208617 0208633 0208639 0208640 0208641 0208642 0208643 0208644 0208645 0208646 0208648 0208650 0208652 0208654 0208655 0208656 0208657 0208658 0208659 0208660 0208663 0208664 0208665 0208666 0208668 0208671 0208672 0208673 0208675 0208676 0208677 0208680 0208681 0208682 0208683 0208684 0208686 0208688 0208689 0208690 0208691 0208692 0208693 0208694 0208695 0208696 0208697 0208698 0208699 0208704 0208722 0208726 0208732 0208740 0208741 0208743 0208744 0208746 0208748 0208749 0208754 0208758 0208759 0208760 0208763 0208767 0208768 0208770 0208771 0208773 0208776 0208777 0208778 0208780 0208785 0208789 0208793 0208795 0208800 0208801 0208802 0208803 0208804 0208805 0208806 0208807 0208808 0208809 0208811 0208813 0208815 0208821 0208822 0208826 0208829 0208830 0208831 0208833 0208836 0208840 0208844 0208845 0208846 0208848 0208850 0208851 0208852 0208853 0208854 0208855 0208856 0208857 0208858 0208859 0208860 0208861 0208863 0208864 0208866 0208867 0208869 0208870 0208871 0208874 0208880 0208881 0208882 0208883 0208884 0208885 0208886 0208887 0208888 0208889 0208890 0208891 0208892 0208893 0208896 0208897 0208898 0208902 0208903 0208904 0208905 0208907 0208908 0208909 0208911 0208916 0208920 0208923 0208924 0208925 0208926 0208940 0208941 0208942 0208943 0208944 0208946 0208947 0208948 0208949 0208950 0208952 0208953 0208954 0208959 0208961 0208965 0208966 0208979 0208980 0208981 0208983 0208984 0208985 0208986 0208988 0208989 0208992 0208993 0208995 0208997 0208998 0238022 0238067 0239263 0239281 0289023 0289033 0292023 0292053 LLCL0 LLCM0 LLEA0 LLEM0 LLLC0 LLLN0 LLLS0 LLMR0 LLMY0 LLND0 LLSD0 LLSM0 LLSW0 LLTH0 LLWE0 LLWR0 LLWW0
	Duration:	0 days 01 hours 52 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE : Reference 17626 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17626		Issue :	FINAL
	Detected Date:	03/06/2011		Detected Time:	11:14
	Start Date:	03/06/2011		Start Time:	11:12
	Actual Clear Date:	03/06/2011		Actual Clear Time:	18:08
	Incident Headline:	: DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service restored at 18:08 following a card change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01726 01872
	Duration:	0 days 06 hours 56 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE : Reference 17626 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17626		Issue :	4
	Detected Date:	03/06/2011		Detected Time:	11:14
	Start Date:	03/06/2011		Start Time:	11:12
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	18:30
	Incident Headline:	: DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Transmission fault found. Spare card ordered. Next update will be at 18:30.
	Dialling Codes Affected:	01726 01872

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LANCHESTER MUX 301 : DEGRADED SERVICE : Reference 17662 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17662		Issue :	FINAL
	Detected Date:	03/06/2011		Detected Time:	14:09
	Start Date:	03/06/2011		Start Time:	14:09
	Actual Clear Date:	03/06/2011		Actual Clear Time:	14:23
	Incident Headline:	: LANCHESTER MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service restored at 14:23 following remote reboot of a card. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01207
	Duration:	0 days 00 hours 14 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE : Reference 17626 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17626		Issue :	3
	Detected Date:	03/06/2011		Detected Time:	11:14
	Start Date:	03/06/2011		Start Time:	11:12
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	17:00
	Incident Headline:	: DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01726 01872

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LANCHESTER MUX 301 : DEGRADED SERVICE : Reference 17662 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17662		Issue :	1
	Detected Date:	03/06/2011		Detected Time:	14:09
	Start Date:	03/06/2011		Start Time:	14:09
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	18:09
	Incident Headline:	: LANCHESTER MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01207

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE : Reference 17626 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17626		Issue :	2
	Detected Date:	03/06/2011		Detected Time:	11:14
	Start Date:	03/06/2011		Start Time:	11:12
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	13:12
	Incident Headline:	: DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01726 01872

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE : Reference 17626 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17626		Issue :	1
	Detected Date:	03/06/2011		Detected Time:	11:14
	Start Date:	03/06/2011		Start Time:	11:12
	Anticipated Clear Date:	03/06/2011		Anticipated Clear Time:	13:12
	Incident Headline:	: DEVORAN MUX 101 AND FOWEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01726 01872

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STOKE : DEGRADED SERVICE : Reference 17567 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17567		Issue :	FINAL
	Detected Date:	03/06/2011		Detected Time:	00:55
	Start Date:	03/06/2011		Start Time:	00:30
	Actual Clear Date:	03/06/2011		Actual Clear Time:	04:24
	Incident Headline:	: STOKE : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service restored at 04:24, after card changed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01270 01538 01782 LLWM0 To Fo 01270 01538 01782
	Duration:	0 days 03 hours 54 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940