Wednesday, December 14, 2016

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : FINAL  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Actual Clear Date: 14/12/2016   Actual Clear Time: 04:10  
     
  Incident Headline: : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 04:10 after hardware change was completed in Stirling. Service was monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01786
 
  Duration: 0 days 05 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : FINAL  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Actual Clear Date: 14/12/2016   Actual Clear Time: 04:10  
     
  Incident Headline: ADSL : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service was restored at 04:10 after hardware change was completed in Stirling. Service was monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01786
 
  Duration: 0 days 05 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : 4  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Anticipated Clear Date: 14/12/2016   Anticipated Clear Time: 03:23  
  Next Update Date: 14/12/2016   Next Update Time: 01:23  
     
  Incident Headline: : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware changes have been performed in Doune and this has not resolved the fault. Engineer is now making his way to Stirling to carry out investigations and hardware changes if need be, ETA is 20 minutes. Estimated time of restoration not yet known. Next update will be issued at 04:30 or upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01786
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 13, 2016

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : 3  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Anticipated Clear Date: 14/12/2016   Anticipated Clear Time: 03:23  
  Next Update Date: 14/12/2016   Next Update Time: 01:23  
     
  Incident Headline: : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A hardware fault is suspected at Doune. No donor spares have been identified on site. Spares have been ordered to site with ETAs ranging from 00:59 and 01:25. No remote reroutes are possible . Estimated restoration time unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01786
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : 2  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Anticipated Clear Date: 14/12/2016   Anticipated Clear Time: 00:12  
  Next Update Date: 13/12/2016   Next Update Time: 23:12  
     
  Incident Headline: : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for {261} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01786
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109186   Issue : 1  
  Detected Date: 13/12/2016   Detected Time: 22:12  
  Start Date: 13/12/2016   Start Time: 22:12  
  Anticipated Clear Date: 14/12/2016   Anticipated Clear Time: 00:12  
  Next Update Date: 13/12/2016   Next Update Time: 23:12  
     
  Incident Headline: : DOUNE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01786
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE : Reference 109025 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109025   Issue : FINAL  
  Detected Date: 13/12/2016   Detected Time: 13:12  
  Start Date: 13/12/2016   Start Time: 13:07  
  Actual Clear Date: 13/12/2016   Actual Clear Time: 13:10  
     
  Incident Headline: ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109095   Issue : FINAL  
  Detected Date: 13/12/2016   Detected Time: 13:19  
  Start Date: 13/12/2016   Start Time: 13:09  
  Actual Clear Date: 13/12/2016   Actual Clear Time: 13:10  
     
  Incident Headline: ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01885
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109095   Issue : 1  
  Detected Date: 13/12/2016   Detected Time: 13:19  
  Start Date: 13/12/2016   Start Time: 13:09  
  Anticipated Clear Date: 13/12/2016   Anticipated Clear Time: 17:19  
  Next Update Date: 13/12/2016   Next Update Time: 14:19  
     
  Incident Headline: ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01885
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109095   Issue : 1  
  Detected Date: 13/12/2016   Detected Time: 13:19  
  Start Date: 13/12/2016   Start Time: 13:09  
  Anticipated Clear Date: 13/12/2016   Anticipated Clear Time: 17:19  
  Next Update Date: 13/12/2016   Next Update Time: 14:19  
     
  Incident Headline: ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01885
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE : Reference 109025 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 109025   Issue : 1  
  Detected Date: 13/12/2016   Detected Time: 13:12  
  Start Date: 13/12/2016   Start Time: 13:07  
  Anticipated Clear Date: 13/12/2016   Anticipated Clear Time: 17:12  
  Next Update Date: 13/12/2016   Next Update Time: 14:12  
     
  Incident Headline: ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.