Thursday, August 18, 2011

Broadband Incident Report : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE : Reference 25596 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25596   Issue : FINAL  
  Detected Date: 18/08/2011   Detected Time: 13:35  
  Start Date: 18/08/2011   Start Time: 13:10  
  Actual Clear Date: 18/08/2011   Actual Clear Time: 15:37  
     
  Incident Headline: AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15.37; by completing: a reseat of internal cable connector. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01296
 
  Duration: 0 days 02 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE : Reference 25596 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25596   Issue : 3  
  Detected Date: 18/08/2011   Detected Time: 13:35  
  Start Date: 18/08/2011   Start Time: 13:10  
  Anticipated Clear Date: 18/08/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE : Reference 25596 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25596   Issue : 2  
  Detected Date: 18/08/2011   Detected Time: 13:35  
  Start Date: 18/08/2011   Start Time: 13:10  
  Anticipated Clear Date: 18/08/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is currently travelling to site.  
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE : Reference 25596 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25596   Issue : 1  
  Detected Date: 18/08/2011   Detected Time: 13:35  
  Start Date: 18/08/2011   Start Time: 13:10  
  Anticipated Clear Date: 18/08/2011   Anticipated Clear Time: 15:10  
     
  Incident Headline: : AYLESBURY MUX 102 & STONE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial remote diagnostics.  
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 17, 2011

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25181   Issue : FINAL  
  Detected Date: 15/08/2011   Detected Time: 22:20  
  Start Date: 15/08/2011   Start Time: 22:16  
  Actual Clear Date: 17/08/2011   Actual Clear Time: 16:20  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16.20; by completing: a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01371
 
  Duration: 1 days 18 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 14 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25181   Issue : 14  
  Detected Date: 15/08/2011   Detected Time: 22:20  
  Start Date: 15/08/2011   Start Time: 22:16  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 19:30  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Jointing is continuing, Caused by the cable failure IMT25179/11 see for updates.  
  Dialling Codes Affected:
01371
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25361   Issue : FINAL  
  Detected Date: 17/08/2011   Detected Time: 05:59  
  Start Date: 17/08/2011   Start Time: 05:50  
  Actual Clear Date: 17/08/2011   Actual Clear Time: 14:45  
     
  Incident Headline: : DRAPERSTOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 14:45 after a card change
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0287962
 
  Duration: 0 days 08 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25361   Issue : 5  
  Detected Date: 17/08/2011   Detected Time: 05:59  
  Start Date: 17/08/2011   Start Time: 05:50  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 17:00  
     
  Incident Headline: : DRAPERSTOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0287962
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25361   Issue : 4  
  Detected Date: 17/08/2011   Detected Time: 05:59  
  Start Date: 17/08/2011   Start Time: 05:50  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 13:24  
     
  Incident Headline: : DRAPERSTOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0287962
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 13 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25181   Issue : 13  
  Detected Date: 15/08/2011   Detected Time: 22:20  
  Start Date: 15/08/2011   Start Time: 22:16  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Jointing is continuing, Caused by the cable failure IMT25179/11 see for updates.  
  Dialling Codes Affected:
01371
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PEOPLETON MUX 001 & 301 : LOSS OF SERVICE : Reference 25397 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25397   Issue : FINAL  
  Detected Date: 17/08/2011   Detected Time: 09:52  
  Start Date: 17/08/2011   Start Time: 09:52  
  Actual Clear Date: 17/08/2011   Actual Clear Time: 10:00  
     
  Incident Headline: : PEOPLETON MUX 001 & 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 10:00
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01905
 
  Duration: 0 days 00 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PEOPLETON MUX 001 & 301 : LOSS OF SERVICE : Reference 25397 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25397   Issue : 1  
  Detected Date: 17/08/2011   Detected Time: 09:52  
  Start Date: 17/08/2011   Start Time: 09:52  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : PEOPLETON MUX 001 & 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 11:00
 
  Dialling Codes Affected:
01905
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DRAPERSTOWN MUX 101 : LOSS OF SERVICE : Reference 25361 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25361   Issue : 3  
  Detected Date: 17/08/2011   Detected Time: 05:59  
  Start Date: 17/08/2011   Start Time: 05:50  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 10:30  
     
  Incident Headline: : DRAPERSTOWN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 10:00.  
  Dialling Codes Affected:
0287962
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25181   Issue : 12  
  Detected Date: 15/08/2011   Detected Time: 22:20  
  Start Date: 15/08/2011   Start Time: 22:16  
  Anticipated Clear Date: 17/08/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Jointing is continuing, Caused by the cable failure IMT25179/11 see for updates.  
  Dialling Codes Affected:
01371
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.