Saturday, December 3, 2011

Broadband Incident Report : : INVERNESS - EDINBURGH : DEGRADED SERVICE : Reference 38342 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38342   Issue : FINAL  
  Detected Date: 03/12/2011   Detected Time: 16:13  
  Start Date: 03/12/2011   Start Time: 16:04  
  Actual Clear Date: 03/12/2011   Actual Clear Time: 16:20  
     
  Incident Headline: : INVERNESS - EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 16.20; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01471
 
  Duration: 0 days 00 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS - EDINBURGH : DEGRADED SERVICE : Reference 38342 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38342   Issue : 1  
  Detected Date: 03/12/2011   Detected Time: 16:13  
  Start Date: 03/12/2011   Start Time: 16:04  
  Anticipated Clear Date: 03/12/2011   Anticipated Clear Time: 18:04  
  Next Update Date: 03/12/2011   Next Update Time: 17:19  
     
  Incident Headline: : INVERNESS - EDINBURGH : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01471
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, November 29, 2011

Broadband Incident Report : :EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 37987 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37987   Issue : FINAL  
  Detected Date: 29/11/2011   Detected Time: 17:03  
  Start Date: 29/11/2011   Start Time: 17:03  
  Actual Clear Date: 29/11/2011   Actual Clear Time: 17:35  
     
  Incident Headline: :EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:35 after a remote reset of the M16 card.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120701250012590128901294
013122013126013146013147013155
013162013165013240132501360
0138201383014123014133014134
014135014156014157014158014181
014184014187014188014189014193
01419401436014500146101465
0146601475015010150501540
0156901575016200169801806
018560189601915201915501950
0282586028308302891850289263LLES0
028308302891850289263
 
  Duration: 0 days 00 hours 32 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 37987 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37987   Issue : 2  
  Detected Date: 29/11/2011   Detected Time: 17:03  
  Start Date: 29/11/2011   Start Time: 17:03  
  Anticipated Clear Date: 29/11/2011   Anticipated Clear Time: 19:03  
  Next Update Date: 29/11/2011   Next Update Time: 18:36  
     
  Incident Headline: :EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0120701250012590128901294
013122013126013146013147013155
013162013165013240132501360
0138201383014123014133014134
014135014156014157014158014181
014184014187014188014189014193
01419401436014500146101465
0146601475015010150501540
0156901575016200169801806
018560189601915201915501950
0282586028308302891850289263LLES0
028308302891850289263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :EDINBURGH NODE 12227 : LOSS OF SERVICE : Reference 37987 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37987   Issue : 1  
  Detected Date: 29/11/2011   Detected Time: 17:03  
  Start Date: 29/11/2011   Start Time: 17:03  
  Anticipated Clear Date: 29/11/2011   Anticipated Clear Time: 19:03  
  Next Update Date: 29/11/2011   Next Update Time: 18:15  
     
  Incident Headline: :EDINBURGH NODE 12227 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 18:15



 
  Dialling Codes Affected:
0120701250012590128901294
013122013126013146013147013155
013162013165013240132501360
0138201383014123014133014134
014135014156014157014158014181
014184014187014188014189014193
01419401436014500146101465
0146601475015010150501540
0156901575016200169801806
018560189601915201915501950
0282586028308302891850289263LLES0
028308302891850289263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.