Saturday, August 10, 2013

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 33768 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33768   Issue : FINAL  
  Detected Date: 10/08/2013   Detected Time: 13:47  
  Start Date: 10/08/2013   Start Time: 11:20  
  Actual Clear Date: 10/08/2013   Actual Clear Time: 14:43  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 14:43 following the reconfiguration of all paths carrying the affected end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
  Duration: 0 days 03 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 33768 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33768   Issue : 1  
  Detected Date: 10/08/2013   Detected Time: 13:47  
  Start Date: 10/08/2013   Start Time: 11:20  
  Anticipated Clear Date: 10/08/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 10/08/2013   Next Update Time: 16:00  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: The operational team are stripping out and reconfiguring the software in order to restore service. Restoration is expected to be a gradual process. stimated time of restoration not yet known.  
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 33760 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33760   Issue : FINAL  
  Detected Date: 10/08/2013   Detected Time: 11:18  
  Start Date: 10/08/2013   Start Time: 11:18  
  Actual Clear Date: 10/08/2013   Actual Clear Time: 11:25  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 11:25 following the successful change of failing card at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
  Duration: 0 days 00 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE : Reference 33760 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33760   Issue : 1  
  Detected Date: 10/08/2013   Detected Time: 11:18  
  Start Date: 10/08/2013   Start Time: 11:18  
  Anticipated Clear Date: 10/08/2013   Anticipated Clear Time: 13:21  
  Next Update Date: 10/08/2013   Next Update Time: 12:25  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair are not known at present. Completing initial diagnostics.  
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE : Reference 33757 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33757   Issue : FINAL  
  Detected Date: 10/08/2013   Detected Time: 10:30  
  Start Date: 10/08/2013   Start Time: 10:17  
  Actual Clear Date: 10/08/2013   Actual Clear Time: 10:40  
     
  Incident Headline: : BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 10:40 following the remote reset of a card at Birmingham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201212401213201216801242
0128501452014550150901544
0158401684017430190201926
019520174301902
 
  Duration: 0 days 00 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 33738 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33738   Issue : FINAL  
  Detected Date: 09/08/2013   Detected Time: 23:40  
  Start Date: 09/08/2013   Start Time: 23:40  
  Actual Clear Date: 09/08/2013   Actual Clear Time: 23:44  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23.44 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0116201179012050122301225
0123401284012950129701300
0132701344013530135401366
0137901380014060145501462
0148501487015250152901536
0156401582016040160801635
0163601733017630176701775
0177801780017930179401803
0183201865018990190801933
019540198302085050208506LLLC0
02085050208506
 
  Duration: 0 days 00 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 7, 2013

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 33348 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33348   Issue : FINAL  
  Detected Date: 07/08/2013   Detected Time: 02:56  
  Start Date: 07/08/2013   Start Time: 02:28  
  Actual Clear Date: 07/08/2013   Actual Clear Time: 04:23  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04.23 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01424015800182501892
 
  Duration: 0 days 01 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 33348 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33348   Issue : 1  
  Detected Date: 07/08/2013   Detected Time: 02:56  
  Start Date: 07/08/2013   Start Time: 02:28  
  Anticipated Clear Date: 07/08/2013   Anticipated Clear Time: 07:10  
  Next Update Date: 07/08/2013   Next Update Time: 04:30  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 04.30.
 
  Dialling Codes Affected:
01424015800182501892
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, August 6, 2013

Broadband Incident Report : : INVERNESS NODE 12064 : PARTIAL LOSS OF SERVICE : Reference 33297 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33297   Issue : INITIAL/FINAL  
  Detected Date: 06/08/2013   Detected Time: 15:41  
  Start Date: 06/08/2013   Start Time: 15:39  
  Actual Clear Date: 06/08/2013   Actual Clear Time: 15:41  
     
  Incident Headline: : INVERNESS NODE 12064 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 15:41. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134301381014630147901667
01854013810146301479
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 33173 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33173   Issue : FINAL  
  Detected Date: 06/08/2013   Detected Time: 00:53  
  Start Date: 06/08/2013   Start Time: 00:53  
  Actual Clear Date: 06/08/2013   Actual Clear Time: 00:56  
     
  Incident Headline: : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00.56 after a remote card reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0113201133011420115801159
0120501246012740128701302
0133201347013520140001423
0142701430014570147201507
0152201538016230162901636
0164201652016690167301723
0172401748017510175401756
0175701759017730179001904
0190901912201912401912701924
0193701943019470194901969
0197701978
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.