Thursday, September 13, 2012

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE : Reference 33537 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33537   Issue : FINAL  
  Detected Date: 13/09/2012   Detected Time: 08:31  
  Start Date: 13/09/2012   Start Time: 08:28  
  Actual Clear Date: 13/09/2012   Actual Clear Time: 10:31  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 10:31 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
  Duration: 0 days 02 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE : Reference 33537 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33537   Issue : 3  
  Detected Date: 13/09/2012   Detected Time: 08:31  
  Start Date: 13/09/2012   Start Time: 08:28  
  Anticipated Clear Date: 13/09/2012   Anticipated Clear Time: 12:45  
  Next Update Date: 13/09/2012   Next Update Time: 12:45  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update will be at 12.45  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE : Reference 33537 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33537   Issue : 2  
  Detected Date: 13/09/2012   Detected Time: 08:31  
  Start Date: 13/09/2012   Start Time: 08:28  
  Anticipated Clear Date: 13/09/2012   Anticipated Clear Time: 11:30  
  Next Update Date: 13/09/2012   Next Update Time: 11:30  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 11:00.  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE : Reference 33537 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33537   Issue : 1  
  Detected Date: 13/09/2012   Detected Time: 08:31  
  Start Date: 13/09/2012   Start Time: 08:28  
  Anticipated Clear Date: 13/09/2012   Anticipated Clear Time: 10:28  
  Next Update Date: 13/09/2012   Next Update Time: 10:00  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 10.00.  
  Dialling Codes Affected:
0123701288013640139201395
01722018030182301984To Fo
01722018030182301984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE : Reference 33499 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33499   Issue : FINAL  
  Detected Date: 12/09/2012   Detected Time: 20:59  
  Start Date: 12/09/2012   Start Time: 20:47  
  Actual Clear Date: 13/09/2012   Actual Clear Time: 00:00  
     
  Incident Headline: : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 00:00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01223
 
  Duration: 0 days 03 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 12, 2012

Broadband Incident Report : : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE : Reference 33499 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33499   Issue : 3  
  Detected Date: 12/09/2012   Detected Time: 20:59  
  Start Date: 12/09/2012   Start Time: 20:47  
  Anticipated Clear Date: 13/09/2012   Anticipated Clear Time: 01:45  
  Next Update Date: 13/09/2012   Next Update Time: 00:45  
     
  Incident Headline: : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault investigation ongoing. Next update will be at 00:45  
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE : Reference 33499 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33499   Issue : 2  
  Detected Date: 12/09/2012   Detected Time: 20:59  
  Start Date: 12/09/2012   Start Time: 20:47  
  Anticipated Clear Date: 13/09/2012   Anticipated Clear Time: 01:15  
  Next Update Date: 13/09/2012   Next Update Time: 00:15  
     
  Incident Headline: : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 00:15
 
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE : Reference 33499 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33499   Issue : 1  
  Detected Date: 12/09/2012   Detected Time: 20:59  
  Start Date: 12/09/2012   Start Time: 20:47  
  Anticipated Clear Date: 12/09/2012   Anticipated Clear Time: 22:45  
  Next Update Date: 12/09/2012   Next Update Time: 22:45  
     
  Incident Headline: : CAMBRIDGE NODE 09198 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01223
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, September 10, 2012

Broadband Incident Report : : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE : Reference 33227 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33227   Issue : FINAL  
  Detected Date: 10/09/2012   Detected Time: 12:25  
  Start Date: 10/09/2012   Start Time: 12:22  
  Actual Clear Date: 10/09/2012   Actual Clear Time: 14:45  
     
  Incident Headline: : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14.45; by completing: a remote reset of application. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 02 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE : Reference 33227 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33227   Issue : 3  
  Detected Date: 10/09/2012   Detected Time: 12:25  
  Start Date: 10/09/2012   Start Time: 12:22  
  Anticipated Clear Date: 10/09/2012   Anticipated Clear Time: 15:30  
  Next Update Date: 10/09/2012   Next Update Time: 15:30  
     
  Incident Headline: : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 15.30
 
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE : Reference 33227 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33227   Issue : 2  
  Detected Date: 10/09/2012   Detected Time: 12:25  
  Start Date: 10/09/2012   Start Time: 12:22  
  Anticipated Clear Date: 10/09/2012   Anticipated Clear Time: 14:45  
  Next Update Date: 10/09/2012   Next Update Time: 14:45  
     
  Incident Headline: : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 14.45  
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE : Reference 33227 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33227   Issue : 1  
  Detected Date: 10/09/2012   Detected Time: 12:25  
  Start Date: 10/09/2012   Start Time: 12:22  
  Anticipated Clear Date: 10/09/2012   Anticipated Clear Time: 14:22  
  Next Update Date: 10/09/2012   Next Update Time: 13:40  
     
  Incident Headline: : STROMNESS MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 13.40  
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 33191 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33191   Issue : FINAL  
  Detected Date: 10/09/2012   Detected Time: 08:40  
  Start Date: 10/09/2012   Start Time: 08:40  
  Actual Clear Date: 10/09/2012   Actual Clear Time: 08:56  
     
  Incident Headline: : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note the impact to service was the same as IMT33160/12. Incorrect affected features provided. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124101250012590130701333
0133401337013500135601382
0138301528015400156101575
0157701592016740173801764
018210182801887LLES0To Fo
018210182801887
 
  Duration: 0 days 00 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.