Broadband Incident Report : : 30 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE : Reference 46079 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46079		Issue :	FINAL
	Detected Date:	23/11/2013		Detected Time:	04:42
	Start Date:	23/11/2013		Start Time:	04:42
	Actual Clear Date:	23/11/2013		Actual Clear Time:	05:45
	Incident Headline:	: 30 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service full restored at 05.45 when a remote reset was performed on transmission equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01261 01346 01464 01466 01467 01542 01651 01771 01888
	Duration:	0 days 01 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 17 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE : Reference 46079 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46079		Issue :	1
	Detected Date:	23/11/2013		Detected Time:	04:42
	Start Date:	23/11/2013		Start Time:	04:42
	Anticipated Clear Date:	23/11/2013		Anticipated Clear Time:	06:48
	Next Update Date:	23/11/2013		Next Update Time:	05:48
	Incident Headline:	: 17 MUXES IN THE ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	This is proving to be transmission failure. Engineers are en route to investigate, ETA's 05.25 and 05.55. Estimated time of repair unknown ate present. Next update will be at 06.45.
	Dialling Codes Affected:	01261 01346 01464 01466 01467 01542 01651 01771 01888

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE : Reference 45957 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	FINAL
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Actual Clear Date:	22/11/2013		Actual Clear Time:	23:45
	Incident Headline:	: MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 23:45 by completing regrade work to increase the bandwidth on users' profile. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855
	Duration:	0 days 13 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE : Reference 45957 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	5
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Anticipated Clear Date:	23/11/2013		Anticipated Clear Time:	01:10
	Next Update Date:	23/11/2013		Next Update Time:	01:10
	Incident Headline:	: MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A workaround has been implemented These workarounds are now continuing and will take approximately 5 hours. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE : Reference 45957 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	4
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Anticipated Clear Date:	22/11/2013		Anticipated Clear Time:	19:10
	Next Update Date:	22/11/2013		Next Update Time:	19:10
	Incident Headline:	: MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations continue. The next upadate will be at 19:10 or sooner if significant progess is made.
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE : Reference 45957 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	3
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Anticipated Clear Date:	22/11/2013		Anticipated Clear Time:	17:00
	Next Update Date:	22/11/2013		Next Update Time:	17:00
	Incident Headline:	: MULTIPLE MUXES ACROSS SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	We are currently working with customers to assist with diagnostics. This is proving to be a complex issue with all technical resource engaged.
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACROSS SCOTLAND : LOSS OF SERVICE : Reference 45957 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	2
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Anticipated Clear Date:	22/11/2013		Anticipated Clear Time:	14:00
	Next Update Date:	22/11/2013		Next Update Time:	14:00
	Incident Headline:	: MULTIPLE MUXES ACROSS SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The technical team are currently engaged in investigating the cause of the degraded service. Next update 14:00
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ACCROSS SCOTLAND : LOSS OF SERVICE : Reference 45957 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45957		Issue :	1
	Detected Date:	22/11/2013		Detected Time:	10:09
	Start Date:	22/11/2013		Start Time:	10:05
	Anticipated Clear Date:	22/11/2013		Anticipated Clear Time:	12:15
	Next Update Date:	22/11/2013		Next Update Time:	12:00
	Incident Headline:	: MULTIPLE MUXES ACCROSS SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	We have an engineer onsite investigating inability of end users to load webpages. Next update 12:00
	Dialling Codes Affected:	01450 01463 01505 01855 01882 01972 01463 01505 01855

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : NOTTINGHAM : LOSS OF SERVICE : Reference 45815 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45815		Issue :	FINAL
	Detected Date:	20/11/2013		Detected Time:	23:21
	Start Date:	20/11/2013		Start Time:	23:18
	Actual Clear Date:	21/11/2013		Actual Clear Time:	00:40
	Incident Headline:	NOTTINGHAM : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	SeService fully restored at 00:40 after a hardware change at Nottingham. Causing a loss of internet services for 1144 Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01205 01327 01507 01754
	Duration:	0 days 01 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : NOTTINGHAM : LOSS OF SERVICE : Reference 45815 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45815		Issue :	1
	Detected Date:	20/11/2013		Detected Time:	23:21
	Start Date:	20/11/2013		Start Time:	23:18
	Anticipated Clear Date:	21/11/2013		Anticipated Clear Time:	02:00
	Next Update Date:	21/11/2013		Next Update Time:	01:30
	Incident Headline:	NOTTINGHAM : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is under investigation. Engineer en route to site his expected time of arrival is 00:40. Next update will be at 01:30 or sooner if significant progress made. Loss of internet services for {1056} Broadband end users.
	Dialling Codes Affected:	01205 01507 01754

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COOLHAM MUX 102 : LINE CARD (CI) : Reference 45613 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45613		Issue :	FINAL
	Detected Date:	19/11/2013		Detected Time:	12:51
	Start Date:	19/11/2013		Start Time:	12:51
	Actual Clear Date:	19/11/2013		Actual Clear Time:	15:27
	Incident Headline:	: COOLHAM MUX 102 : LINE CARD (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:27 after a hardware change at Coolham. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01403
	Duration:	0 days 02 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COOLHAM MUX 102 : LINE CARD (CI) : Reference 45613 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45613		Issue :	1
	Detected Date:	19/11/2013		Detected Time:	12:51
	Start Date:	19/11/2013		Start Time:	12:51
	Anticipated Clear Date:	20/11/2013		Anticipated Clear Time:	09:00
	Next Update Date:	20/11/2013		Next Update Time:	09:00
	Incident Headline:	: COOLHAM MUX 102 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01403

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER SOWTON MUX 301 : LOSS OF SERVICE : Reference 45404 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45404		Issue :	FINAL
	Detected Date:	17/11/2013		Detected Time:	16:11
	Start Date:	17/11/2013		Start Time:	16:11
	Actual Clear Date:	17/11/2013		Actual Clear Time:	18:05
	Incident Headline:	: EXETER SOWTON MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:05 after a power cycle equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01392
	Duration:	0 days 01 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.