Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	4
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	10/11/2013		Anticipated Clear Time:	04:33
	Next Update Date:	10/11/2013		Next Update Time:	02:33
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	The root cause of this failure has been proved to a fibre fault. A Precision test officer has been requested to site to progress restoration. His ETA to be advised when he has been allocated. Next update will be at 02:30 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	3
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	09/11/2013		Anticipated Clear Time:	23:45
	Next Update Date:	09/11/2013		Next Update Time:	23:45
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site his ETA is 22:15. New hardware has been ordered with an ETA of 23:00. Next update will be at 23:45 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	2
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	09/11/2013		Anticipated Clear Time:	23:45
	Next Update Date:	09/11/2013		Next Update Time:	22:00
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site. New hardware has been ordered with an ETA of 23:00. Next update will be at 22:00 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : DEGRADED SERVICE : Reference 44560 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44560		Issue :	1
	Detected Date:	09/11/2013		Detected Time:	19:31
	Start Date:	09/11/2013		Start Time:	19:31
	Anticipated Clear Date:	09/11/2013		Anticipated Clear Time:	21:33
	Next Update Date:	09/11/2013		Next Update Time:	21:00
	Incident Headline:	: BUCKMINSTER MUX 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 21:00 or sooner if significant progress made.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385) : Reference 44395 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44395		Issue :	FINAL
	Detected Date:	08/11/2013		Detected Time:	02:29
	Start Date:	08/11/2013		Start Time:	02:29
	Actual Clear Date:	08/11/2013		Actual Clear Time:	06:07
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 06:07, when the circuit was re-built across the network. This incident affected loss of internet services for {257} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01202 01243 01256 01278 01293 01342 01344 01404 01420 01444 01483 01548 01643 01730 01737 01803 01837 01884 01903 01962 01984 0208488 0208664 0208677 0208696 0208769 0208835 0238032 0238039 0238042 0238055 0238057 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0238087 0239229
	Duration:	0 days 03 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385) : Reference 44395 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44395		Issue :	3
	Detected Date:	08/11/2013		Detected Time:	02:29
	Start Date:	08/11/2013		Start Time:	02:29
	Anticipated Clear Date:	08/11/2013		Anticipated Clear Time:	07:30
	Next Update Date:	08/11/2013		Next Update Time:	06:45
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE (FAILED PW230385)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet restored. This incident is affecting loss of internet services for {257} Broadband end users. Operational team advise that this has now been passed to transmission team to investigate further. Next update 06:45.
	Dialling Codes Affected:	01189 01202 01243 01256 01278 01293 01342 01344 01404 01420 01444 01483 01548 01643 01730 01737 01803 01837 01884 01903 01962 01984 0208488 0208664 0208677 0208696 0208769 0208835 0238032 0238039 0238042 0238055 0238057 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0238087 0239229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 44395 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44395		Issue :	2
	Detected Date:	08/11/2013		Detected Time:	02:29
	Start Date:	08/11/2013		Start Time:	02:29
	Anticipated Clear Date:	08/11/2013		Anticipated Clear Time:	07:30
	Next Update Date:	08/11/2013		Next Update Time:	05:30
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. This incident has caused loss of internet services for {257} Broadband end users. Operational team are currently attempting to correct the failed re-grade. Next update at 05:30.
	Dialling Codes Affected:	01189 01202 01243 01256 01278 01293 01342 01344 01404 01420 01444 01483 01548 01643 01730 01737 01803 01837 01884 01903 01962 01984 0208488 0208664 0208677 0208696 0208769 0208835 0238032 0238039 0238042 0238055 0238057 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0238087 0239229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ##### - ##### : LOSS OF SERVICE : Reference 44395 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44395		Issue :	1
	Detected Date:	08/11/2013		Detected Time:	02:29
	Start Date:	08/11/2013		Start Time:	02:29
	Anticipated Clear Date:	08/11/2013		Anticipated Clear Time:	05:30
	Next Update Date:	08/11/2013		Next Update Time:	03:35
	Incident Headline:	: ##### - ##### : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for {257} Broadband end users. Root cause of this incident has been proved to a regrade failure. Next update will be at 03:30
	Dialling Codes Affected:	01189 01202 01243 01256 01278 01293 01342 01344 01404 01420 01444 01483 01548 01643 01730 01737 01803 01837 01884 01903 01962 01984 0208488 0208664 0208677 0208696 0208769 0208835 0238032 0238039 0238042 0238055 0238057 0238058 0238066 0238067 0238086 0238087 0239229 0239273 0239285 0238087 0239229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	FINAL
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Actual Clear Date:	05/11/2013		Actual Clear Time:	22:40
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 22:40 after services were re-routed onto an alternative fibre. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01291
	Duration:	0 days 15 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	8
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	06/11/2013		Anticipated Clear Time:	00:00
	Next Update Date:	05/11/2013		Next Update Time:	23:00
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Precision test officer has measured the fault 3km from Chepstow. Work is ongoing to locate the failure. If the damage cannot be located a fibre reroute will be attempted. Estimated time of restoration not yet known. Next update will be at 23:00.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	7
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	21:00
	Next Update Date:	05/11/2013		Next Update Time:	21:00
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has still not been resolved. Precision Test Officer is now on site and in process of making initial diagnostics. Root cause and estimated time of repair still unknown at present. Next update will be at 21.00.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TINTERN ADSL 101 : LOSS OF SERVICE : Reference 44041 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44041		Issue :	6
	Detected Date:	05/11/2013		Detected Time:	07:35
	Start Date:	05/11/2013		Start Time:	07:35
	Anticipated Clear Date:	05/11/2013		Anticipated Clear Time:	19:45
	Next Update Date:	05/11/2013		Next Update Time:	19:45
	Incident Headline:	: TINTERN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fibre fault identified. Precision Test Officer has been requested, awaiting resource details. Time of arrival or time of repair not known at present. Next update will be at 19.45.
	Dialling Codes Affected:	01291

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.