Broadband Incident Report : : GUILDFORD NODE05001 : PARTIAL LOSS OF SERVICE : Reference 10837 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10837		Issue :	1
	Detected Date:	07/04/2012		Detected Time:	20:34
	Start Date:	07/04/2012		Start Time:	20:34
	Anticipated Clear Date:	07/04/2012		Anticipated Clear Time:	20:38
	Next Update Date:	07/04/2012		Next Update Time:	20:38
	Incident Headline:	: GUILDFORD NODE05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 20.38 by completing a remote reset of hardware.
	Dialling Codes Affected:	01243 01252 01306 01428 01483 01252 01306 01428

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTADOWN - 03033 : LOSS OF SERVICE : Reference 10207 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10207		Issue :	FINAL
	Detected Date:	03/04/2012		Detected Time:	17:31
	Start Date:	03/04/2012		Start Time:	17:30
	Actual Clear Date:	03/04/2012		Actual Clear Time:	20:20
	Incident Headline:	: PORTADOWN - 03033 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:20; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0207511 0282175 0282563 0282564 0282565 0282568 0283082 0283085 0283751 0283752 0283753 0283754 0283755 0283756 0283778 0283831 0283832 0283833 0283834 0283835 0283836 0283839 0283882 0283883 0283884 0283885 0283887 0283888 0283889 0284062 0284065 0284066 0284067 0284069 0284375 0284485 0286634 0287930 0287932 0287938 0287939 0287941 0287946 0287963 0288224 0288225 0288554 0288556 0288673 0288674 0288675 0288676 0288723 0288772 0288773 0288774 0288775 0288776 0288778 0289036 0289085 0289086 0289260 0289262 0289263 0289264 0289265 0289266 0289267 0289269 0289442 0289443 0289445 0289446 0289447 0289448 52892
	Duration:	0 days 02 hours 50 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTADOWN - 03033 : LOSS OF SERVICE : Reference 10207 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10207		Issue :	3
	Detected Date:	03/04/2012		Detected Time:	17:31
	Start Date:	03/04/2012		Start Time:	17:30
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	22:00
	Next Update Date:	03/04/2012		Next Update Time:	21:00
	Incident Headline:	: PORTADOWN - 03033 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	0207511 0282175 0282563 0282564 0282565 0282568 0283082 0283085 0283751 0283752 0283753 0283754 0283755 0283756 0283778 0283831 0283832 0283833 0283834 0283835 0283836 0283839 0283882 0283883 0283884 0283885 0283887 0283888 0283889 0284062 0284065 0284066 0284067 0284069 0284375 0284485 0286634 0287930 0287932 0287938 0287939 0287941 0287946 0287963 0288224 0288225 0288554 0288556 0288673 0288674 0288675 0288676 0288723 0288772 0288773 0288774 0288775 0288776 0288778 0289036 0289085 0289086 0289260 0289262 0289263 0289264 0289265 0289266 0289267 0289269 0289442 0289443 0289445 0289446 0289447 0289448 52892

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTADOWN - 03033 : LOSS OF SERVICE : Reference 10207 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10207		Issue :	2
	Detected Date:	03/04/2012		Detected Time:	17:31
	Start Date:	03/04/2012		Start Time:	17:30
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	22:00
	Next Update Date:	03/04/2012		Next Update Time:	20:30
	Incident Headline:	: PORTADOWN - 03033 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site to site, A new card has been ordered ETA to be advised. Next update 20:30
	Dialling Codes Affected:	0207511 0282175 0282563 0282564 0282565 0282568 0283082 0283085 0283751 0283752 0283753 0283754 0283755 0283756 0283778 0283831 0283832 0283833 0283834 0283835 0283836 0283839 0283882 0283883 0283884 0283885 0283887 0283888 0283889 0284062 0284065 0284066 0284067 0284069 0284375 0284485 0286634 0287930 0287932 0287938 0287939 0287941 0287946 0287963 0288224 0288225 0288554 0288556 0288673 0288674 0288675 0288676 0288723 0288772 0288773 0288774 0288775 0288776 0288778 0289036 0289085 0289086 0289260 0289262 0289263 0289264 0289265 0289266 0289267 0289269 0289442 0289443 0289445 0289446 0289447 0289448 52892

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTADOWN - 03033 : LOSS OF SERVICE : Reference 10207 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10207		Issue :	1
	Detected Date:	03/04/2012		Detected Time:	17:31
	Start Date:	03/04/2012		Start Time:	17:30
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	19:30
	Next Update Date:	03/04/2012		Next Update Time:	19:00
	Incident Headline:	: PORTADOWN - 03033 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to reseat card and new hardware will be ordered to site ETA to be advised. Next update 19:00
	Dialling Codes Affected:	0207511 0282175 0282563 0282564 0282565 0282568 0283082 0283085 0283751 0283752 0283753 0283754 0283755 0283756 0283778 0283831 0283832 0283833 0283834 0283835 0283836 0283839 0283882 0283883 0283884 0283885 0283887 0283888 0283889 0284062 0284065 0284066 0284067 0284069 0284375 0284485 0286634 0287930 0287932 0287938 0287939 0287941 0287946 0287963 0288224 0288225 0288554 0288556 0288673 0288674 0288675 0288676 0288723 0288772 0288773 0288774 0288775 0288776 0288778 0289036 0289085 0289086 0289260 0289262 0289263 0289264 0289265 0289266 0289267 0289269 0289442 0289443 0289445 0289446 0289447 0289448 52892

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH AREA : DEGRADED SERVICE : Reference 9865 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9865		Issue :	FINAL
	Detected Date:	02/04/2012		Detected Time:	12:27
	Start Date:	02/04/2012		Start Time:	12:27
	Actual Clear Date:	03/04/2012		Actual Clear Time:	03:25
	Incident Headline:	: EDINBURGH AREA : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 03:25 by completing a software reconfiguration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01261 01292 01383 01397 014144 014156 014158 014161 014163 014164 01434 01475 01546 01560 01595 01771 019141 019143 019151 019158 01955 0289447 019143 019151
	Duration:	0 days 14 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH AREA : DEGRADED SERVICE : Reference 9865 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9865		Issue :	11
	Detected Date:	02/04/2012		Detected Time:	12:27
	Start Date:	02/04/2012		Start Time:	12:27
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	04:00
	Next Update Date:	03/04/2012		Next Update Time:	04:00
	Incident Headline:	: EDINBURGH AREA : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Affected end-user sessions are being reconnected to the network.
	Dialling Codes Affected:	01261 01292 01383 01397 014144 014156 014158 014161 014163 014164 01434 01475 01546 01560 01595 01771 019141 019143 019151 019158 01955 0289447 019143 019151

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NONINGTON MUX 101 : LOSS OF SERVICE : Reference 9997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9997		Issue :	FINAL
	Detected Date:	02/04/2012		Detected Time:	21:44
	Start Date:	02/04/2012		Start Time:	21:21
	Actual Clear Date:	03/04/2012		Actual Clear Time:	01:57
	Incident Headline:	: NONINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 01:57 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01304
	Duration:	0 days 04 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH AREA : DEGRADED SERVICE : Reference 9865 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9865		Issue :	10
	Detected Date:	02/04/2012		Detected Time:	12:27
	Start Date:	02/04/2012		Start Time:	12:27
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	02:55
	Next Update Date:	03/04/2012		Next Update Time:	03:15
	Incident Headline:	: EDINBURGH AREA : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01261 01292 01383 01397 014144 014156 014158 014161 014163 014164 01434 01475 01546 01560 01595 01771 019141 019143 019151 019158 01955 0289447 019143 019151

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NONINGTON MUX 101 : LOSS OF SERVICE : Reference 9997 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9997		Issue :	4
	Detected Date:	02/04/2012		Detected Time:	21:44
	Start Date:	02/04/2012		Start Time:	21:21
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	02:20
	Next Update Date:	03/04/2012		Next Update Time:	02:20
	Incident Headline:	: NONINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update 02.20
	Dialling Codes Affected:	01304

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NONINGTON MUX 101 : LOSS OF SERVICE : Reference 9997 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9997		Issue :	3
	Detected Date:	02/04/2012		Detected Time:	21:44
	Start Date:	02/04/2012		Start Time:	21:21
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	01:20
	Next Update Date:	03/04/2012		Next Update Time:	01:20
	Incident Headline:	: NONINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations. Next update 01.20
	Dialling Codes Affected:	01304

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH AREA : DEGRADED SERVICE : Reference 9865 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9865		Issue :	9
	Detected Date:	02/04/2012		Detected Time:	12:27
	Start Date:	02/04/2012		Start Time:	12:27
	Anticipated Clear Date:	03/04/2012		Anticipated Clear Time:	01:45
	Next Update Date:	03/04/2012		Next Update Time:	02:00
	Incident Headline:	: EDINBURGH AREA : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01261 01292 01383 01397 014144 014156 014158 014161 014163 014164 01434 01475 01546 01560 01595 01771 019141 019143 019151 019158 01955 0289447 019143 019151

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.