Broadband Incident Report : : SOMERTON MUX 101: OVERRUNNING PLANNED WORK : Reference 24377 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24377		Issue :	1
	Detected Date:	10/10/2008		Detected Time:	08:37
	Start Date:	10/10/2008		Start Time:	07:30
	Anticipated Clear Date:	10/10/2008		Anticipated Clear Time:	07:50
	Incident Headline:	: SOMERTON MUX 101: OVERRUNNING PLANNED WORK
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored by completing a fibre resplice This issue may have been due to a Planned Works BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01458

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System Time Stamp: 10/10/2008 08:57

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24330		Issue :	FINAL
	Detected Date:	09/10/2008		Detected Time:	12:51
	Start Date:	09/10/2008		Start Time:	12:51
	Actual Clear Date:	09/10/2008		Actual Clear Time:	14:13
	Incident Headline:	: READING NODE 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	Service has been restored by completing a Card Change SELECT ONE OF THE OPTIONS BELOW an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01189 01202 01208 01256 01305 01392 01628 01736 01752 01872 0238021 0238022 0238023 0238032 0238033 0238036 0238061 0238062 0238063 0238065 0238071 0238083 To Fo 0238063 0238065 0238071 0238083

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System Time Stamp: 09/10/2008 14:49

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24330		Issue :	3
	Detected Date:	09/10/2008		Detected Time:	12:51
	Start Date:	09/10/2008		Start Time:	12:51
	Anticipated Clear Date:	09/10/2008		Anticipated Clear Time:	14:51
	Incident Headline:	: READING NODE 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179 01189 01202 01208 01256 01305 01392 01628 01736 01752 01872 0238021 0238022 0238023 0238032 0238033 0238036 0238061 0238062 0238063 0238065 0238071 0238083 To Fo 0238063 0238065 0238071 0238083

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System Time Stamp: 09/10/2008 13:44

****SPAM:5.4**** Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24330		Issue :	2
	Detected Date:	09/10/2008		Detected Time:	12:51
	Start Date:	09/10/2008		Start Time:	12:51
	Anticipated Clear Date:	09/10/2008		Anticipated Clear Time:	14:51
	Incident Headline:	: READING NODE 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179 01189 01202 01208 01256 01305 01392 01628 01736 01752 01872 0238021 0238022 0238023 0238032 0238033 0238036 0238061 0238062 0238063 0238065 0238071 0238083 To Fo 0238063 0238065 0238071 0238083

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System Time Stamp: 09/10/2008 13:20

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 24330 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24330		Issue :	1
	Detected Date:	09/10/2008		Detected Time:	12:51
	Start Date:	09/10/2008		Start Time:	12:51
	Anticipated Clear Date:	09/10/2008		Anticipated Clear Time:	14:51
	Incident Headline:	: READING NODE 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01173 01179 01189 01202 01208 01256 01305 01392 01628 01736 01752 01872 0238021 0238022 0238023 0238032 0238033 0238036 0238061 0238062 0238063 0238065 0238071 0238083 To Fo 0238063 0238065 0238071 0238083

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System Time Stamp: 09/10/2008 13:04

Broadband Incident Report : : READING SOUTH MUX 001: DEGRADED SERVICE : Reference 24323 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24323		Issue :	FINAL
	Detected Date:	09/10/2008		Detected Time:	11:19
	Start Date:	09/10/2008		Start Time:	11:10
	Actual Clear Date:	09/10/2008		Actual Clear Time:	12:17
	Incident Headline:	: READING SOUTH MUX 001: DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Reboot of Software an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189

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System Time Stamp: 09/10/2008 12:26

Broadband Incident Report : : READING SOUTH MUX 001: DEGRADED SERVICE : Reference 24323 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24323		Issue :	1
	Detected Date:	09/10/2008		Detected Time:	11:19
	Start Date:	09/10/2008		Start Time:	11:10
	Anticipated Clear Date:	09/10/2008		Anticipated Clear Time:	13:10
	Incident Headline:	: READING SOUTH MUX 001: DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01189

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System Time Stamp: 09/10/2008 11:29

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	FINAL
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Actual Clear Date:	07/10/2008		Actual Clear Time:	04:45
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change and Software Download This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 05:11

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 10 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	10
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	05:29
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational Team's and on site Tech Support Engineer are completing further diagnostics to restore service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 04:34

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 9 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	9
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	04:47
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: On site Tech Support Engineer and Operational Team are completing further diagnostics to restore service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 02:51

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	8
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	02:34
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Tech Support Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 01:37

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	7
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	02:20
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Tech Support Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 01:22

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	6
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	01:14
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Technical Support Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 07/10/2008 00:15

Broadband Incident Report : : HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE : Reference 24047 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24047		Issue :	5
	Detected Date:	06/10/2008		Detected Time:	19:12
	Start Date:	06/10/2008		Start Time:	19:00
	Anticipated Clear Date:	07/10/2008		Anticipated Clear Time:	01:00
	Incident Headline:	: HARDINGSTONE MUX 101 & HACKLETON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01604

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System Time Stamp: 06/10/2008 23:22