Saturday, December 24, 2011

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : FINAL  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Actual Clear Date: 24/12/2011   Actual Clear Time: 05:02  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05:02 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 07 hours 22 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : 5  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Anticipated Clear Date: 24/12/2011   Anticipated Clear Time: 06:00  
  Next Update Date: 24/12/2011   Next Update Time: 06:00  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware. Next update 06:00.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY : Reference 40301 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40301   Issue : FINAL  
  Detected Date: 23/12/2011   Detected Time: 15:20  
  Start Date: 23/12/2011   Start Time: 15:20  
  Actual Clear Date: 24/12/2011   Actual Clear Time: 02:11  
     
  Incident Headline: : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:11 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 10 hours 51 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : 4  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Anticipated Clear Date: 24/12/2011   Anticipated Clear Time: 03:30  
  Next Update Date: 24/12/2011   Next Update Time: 03:00  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 03.00
 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 23, 2011

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : 3  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Anticipated Clear Date: 24/12/2011   Anticipated Clear Time: 02:30  
  Next Update Date: 24/12/2011   Next Update Time: 01:00  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 01.00

 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : 2  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Anticipated Clear Date: 24/12/2011   Anticipated Clear Time: 02:30  
  Next Update Date: 24/12/2011   Next Update Time: 00:00  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 00.00
 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE DSL 101 : LOSS OF SERVICE : Reference 40318 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40318   Issue : 1  
  Detected Date: 23/12/2011   Detected Time: 21:40  
  Start Date: 23/12/2011   Start Time: 21:40  
  Anticipated Clear Date: 23/12/2011   Anticipated Clear Time: 23:40  
  Next Update Date: 23/12/2011   Next Update Time: 22:45  
     
  Incident Headline: : CORFE CASTLE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 22:45
 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 40296 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40296   Issue : FINAL  
  Detected Date: 23/12/2011   Detected Time: 14:24  
  Start Date: 23/12/2011   Start Time: 14:24  
  Actual Clear Date: 23/12/2011   Actual Clear Time: 17:28  
     
  Incident Headline: : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:28
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01530
 
  Duration: 0 days 03 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 40296 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40296   Issue : 3  
  Detected Date: 23/12/2011   Detected Time: 14:24  
  Start Date: 23/12/2011   Start Time: 14:24  
  Anticipated Clear Date: 23/12/2011   Anticipated Clear Time: 21:00  
  Next Update Date: 23/12/2011   Next Update Time: 18:30  
     
  Incident Headline: : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card ordered from the stores, estimated time of arrival 17:20. Next update will be at 18:30
 
  Dialling Codes Affected:
01530
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY : Reference 40301 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40301   Issue : 2  
  Detected Date: 23/12/2011   Detected Time: 15:20  
  Start Date: 23/12/2011   Start Time: 15:20  
  Anticipated Clear Date: 24/12/2011   Anticipated Clear Time: 03:00  
  Next Update Date: 24/12/2011   Next Update Time: 02:00  
     
  Incident Headline: : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Card change to be completed out of hours to minimise service impact.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY : Reference 40301 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40301   Issue : 1  
  Detected Date: 23/12/2011   Detected Time: 15:20  
  Start Date: 23/12/2011   Start Time: 15:20  
  Anticipated Clear Date: 23/12/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 23/12/2011   Next Update Time: 16:30  
     
  Incident Headline: : MANCHESTER EDGE ROUTE SWITCH 25 : LOSS OF CAPACITY  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 40296 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40296   Issue : 2  
  Detected Date: 23/12/2011   Detected Time: 14:24  
  Start Date: 23/12/2011   Start Time: 14:24  
  Anticipated Clear Date: 23/12/2011   Anticipated Clear Time: 19:00  
  Next Update Date: 23/12/2011   Next Update Time: 17:00  
     
  Incident Headline: : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01530
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE : Reference 40296 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40296   Issue : 1  
  Detected Date: 23/12/2011   Detected Time: 14:24  
  Start Date: 23/12/2011   Start Time: 14:24  
  Anticipated Clear Date: 23/12/2011   Anticipated Clear Time: 16:24  
  Next Update Date: 23/12/2011   Next Update Time: 15:30  
     
  Incident Headline: : IBSTOCK DSL 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 15:30
 
  Dialling Codes Affected:
01530
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.