Thursday, February 16, 2012

Broadband Incident Report : : MANCHESTER NODE 13226 : LOSS OF SERVICE : Reference 4432 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4432   Issue : 1  
  Detected Date: 16/02/2012   Detected Time: 15:00  
  Start Date: 16/02/2012   Start Time: 14:14  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 16:14  
  Next Update Date: 16/02/2012   Next Update Time: 16:00  
     
  Incident Headline: : MANCHESTER NODE 13226 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0120001204012124012125012132
01213601214401216001216901229
0124401248012530125401257
0128301286013410134701352
0138801407014220142301457
0149201497015120015122015123
015125015128015132015133015134
0151350151510151700152401530
0153501565016122016123016133
016134016135016136016142016147
01614801618101618301618801691
0169501704017090174501766
0176801773017850182401827
0194201970019770197801989
512540197701978
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : FINAL  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Actual Clear Date: 16/02/2012   Actual Clear Time: 09:55  
     
  Incident Headline: : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:55 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01983
 
  Duration: 0 days 23 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 14 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 14  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 10:30  
  Next Update Date: 16/02/2012   Next Update Time: 10:00  
     
  Incident Headline: : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer and fibre jointer are onsite, re splicing in progress. Next update will be at 10:00
 
  Dialling Codes Affected:
01983
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 13 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 13  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 09:00  
  Next Update Date: 16/02/2012   Next Update Time: 08:30  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 08:30.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 12 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 12  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 06:45  
  Next Update Date: 16/02/2012   Next Update Time: 06:30  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 06.30.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 11 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 11  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 05:30  
  Next Update Date: 16/02/2012   Next Update Time: 05:00  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 05.00.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 10 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 10  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 04:00  
  Next Update Date: 16/02/2012   Next Update Time: 03:30  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.30.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 9  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 03:30  
  Next Update Date: 16/02/2012   Next Update Time: 03:00  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 9  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 03:30  
  Next Update Date: 16/02/2012   Next Update Time: 03:00  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 03.00.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 15, 2012

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 8  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 16/02/2012   Anticipated Clear Time: 03:00  
  Next Update Date: 16/02/2012   Next Update Time: 01:00  
     
  Incident Headline: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01.00.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 7  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 15/02/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 15/02/2012   Next Update Time: 23:00  
     
  Incident Headline: : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre fault, repair of which is nearing completion.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 6  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 15/02/2012   Anticipated Clear Time: 22:00  
  Next Update Date: 15/02/2012   Next Update Time: 21:30  
     
  Incident Headline: : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a fibre fault which BT is progressing.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4249   Issue : 5  
  Detected Date: 15/02/2012   Detected Time: 10:39  
  Start Date: 15/02/2012   Start Time: 10:33  
  Anticipated Clear Date: 15/02/2012   Anticipated Clear Time: 22:00  
  Next Update Date: 15/02/2012   Next Update Time: 19:00  
     
  Incident Headline: : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer has been tasked to site. Estimated time of arrival is unknown at present.  
  Dialling Codes Affected:
01983
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.