Broadband Incident Report : : MANCHESTER NODE 13226 : LOSS OF SERVICE : Reference 4432 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4432		Issue :	1
	Detected Date:	16/02/2012		Detected Time:	15:00
	Start Date:	16/02/2012		Start Time:	14:14
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	16:14
	Next Update Date:	16/02/2012		Next Update Time:	16:00
	Incident Headline:	: MANCHESTER NODE 13226 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01200 01204 012124 012125 012132 012136 012144 012160 012169 01229 01244 01248 01253 01254 01257 01283 01286 01341 01347 01352 01388 01407 01422 01423 01457 01492 01497 015120 015122 015123 015125 015128 015132 015133 015134 015135 015151 015170 01524 01530 01535 01565 016122 016123 016133 016134 016135 016136 016142 016147 016148 016181 016183 016188 01691 01695 01704 01709 01745 01766 01768 01773 01785 01824 01827 01942 01970 01977 01978 01989 51254 01977 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	FINAL
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Actual Clear Date:	16/02/2012		Actual Clear Time:	09:55
	Incident Headline:	: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 09:55 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01983
	Duration:	0 days 23 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 14 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	14
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	10:30
	Next Update Date:	16/02/2012		Next Update Time:	10:00
	Incident Headline:	: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision Test Officer and fibre jointer are onsite, re splicing in progress. Next update will be at 10:00
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 13 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	13
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	09:00
	Next Update Date:	16/02/2012		Next Update Time:	08:30
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update 08:30.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 12 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	12
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	06:45
	Next Update Date:	16/02/2012		Next Update Time:	06:30
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 06.30.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	11
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	05:30
	Next Update Date:	16/02/2012		Next Update Time:	05:00
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 05.00.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	10
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	04:00
	Next Update Date:	16/02/2012		Next Update Time:	03:30
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 03.30.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	9
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	03:30
	Next Update Date:	16/02/2012		Next Update Time:	03:00
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 03.00.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	9
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	03:30
	Next Update Date:	16/02/2012		Next Update Time:	03:00
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 03.00.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	8
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	16/02/2012		Anticipated Clear Time:	03:00
	Next Update Date:	16/02/2012		Next Update Time:	01:00
	Incident Headline:	YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 01.00.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	7
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	15/02/2012		Anticipated Clear Time:	23:00
	Next Update Date:	15/02/2012		Next Update Time:	23:00
	Incident Headline:	: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a fibre fault, repair of which is nearing completion.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	6
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	15/02/2012		Anticipated Clear Time:	22:00
	Next Update Date:	15/02/2012		Next Update Time:	21:30
	Incident Headline:	: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a fibre fault which BT is progressing.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE : Reference 4249 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4249		Issue :	5
	Detected Date:	15/02/2012		Detected Time:	10:39
	Start Date:	15/02/2012		Start Time:	10:33
	Anticipated Clear Date:	15/02/2012		Anticipated Clear Time:	22:00
	Next Update Date:	15/02/2012		Next Update Time:	19:00
	Incident Headline:	: YARMOUTH, VENTNOR AND FRESHWATER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical Support engineer has been tasked to site. Estimated time of arrival is unknown at present.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.