Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32852		Issue :	FINAL
	Detected Date:	30/08/2014		Detected Time:	02:23
	Start Date:	30/08/2014		Start Time:	02:22
	Actual Clear Date:	30/08/2014		Actual Clear Time:	06:47
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 06:47 by performing a power cycle on the Edge Route Switch. The fan tray has also been been replaced as of 07:04. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01455 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01775 01778 01827 01865 01869 01908 01933 01945 01954
	Duration:	0 days 04 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32852		Issue :	4
	Detected Date:	30/08/2014		Detected Time:	02:23
	Start Date:	30/08/2014		Start Time:	02:22
	Anticipated Clear Date:	30/08/2014		Anticipated Clear Time:	07:30
	Next Update Date:	30/08/2014		Next Update Time:	07:30
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The edge router switch was restored at 04:07 with a power cycle. Service was monitored for stability and it failed again at 05:16. Spare hardware (processor cards and a fan tray) are en route to site with an ETA of 06:30. Root cause is faulty cooling fan. Estimated time of restoration 07:30. Next update will be issued upon service restoration unless there should be a significant development
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01455 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01775 01778 01827 01865 01869 01908 01933 01945 01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32852		Issue :	3
	Detected Date:	30/08/2014		Detected Time:	02:23
	Start Date:	30/08/2014		Start Time:	02:22
	Anticipated Clear Date:	30/08/2014		Anticipated Clear Time:	05:27
	Next Update Date:	30/08/2014		Next Update Time:	05:27
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is en route to Milton Keynes with an ETA of 03:45. Spares have been ordered to site with an ETA of 06:27. There are no spares on site that can be used. Root cause is thought to be hardware failure. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01455 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01775 01778 01827 01865 01869 01908 01933 01945 01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32852		Issue :	2
	Detected Date:	30/08/2014		Detected Time:	02:23
	Start Date:	30/08/2014		Start Time:	02:22
	Anticipated Clear Date:	30/08/2014		Anticipated Clear Time:	04:26
	Next Update Date:	30/08/2014		Next Update Time:	03:26
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01455 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01775 01778 01827 01865 01869 01908 01933 01945 01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32852		Issue :	1
	Detected Date:	30/08/2014		Detected Time:	02:23
	Start Date:	30/08/2014		Start Time:	02:22
	Anticipated Clear Date:	30/08/2014		Anticipated Clear Time:	04:26
	Next Update Date:	30/08/2014		Next Update Time:	03:26
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01455 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01775 01778 01827 01865 01869 01908 01933 01945 01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALDEBURGH MUX 001 & 301 & 302 : LOSS OF SERVICE (CI) : Reference 32641 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32641		Issue :	FINAL
	Detected Date:	28/08/2014		Detected Time:	13:52
	Start Date:	28/08/2014		Start Time:	13:52
	Actual Clear Date:	28/08/2014		Actual Clear Time:	15:45
	Incident Headline:	: ALDEBURGH MUX 001 & 301 & 302 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:45 after power was restored to equipment at Aldeburgh. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01728
	Duration:	0 days 01 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALDEBURGH MUX 001 & 301 & 302 : LOSS OF SERVICE : Reference 32641 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32641		Issue :	1
	Detected Date:	28/08/2014		Detected Time:	13:52
	Start Date:	28/08/2014		Start Time:	13:52
	Anticipated Clear Date:	28/08/2014		Anticipated Clear Time:	20:00
	Next Update Date:	28/08/2014		Next Update Time:	16:00
	Incident Headline:	: ALDEBURGH MUX 001 & 301 & 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01728

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.