Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 13078 : Issue 4 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13078		Issue :	4
	Detected Date:	23/05/2009		Detected Time:	07:53
	Start Date:	23/05/2009		Start Time:	03:06
	Anticipated Clear Date:	23/05/2009		Anticipated Clear Time:	22:17
	Incident Headline:	: KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE
	Incident Details:	On [23/05/2009 ], BT experienced some difficulties with KINGSTON NODE 04001 at Kingston The fault was identified at 03:06 The difficulty was as a result of Card change>
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Investigations and restoration work ongoing Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/05/2009 21:24

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 3 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13078		Issue :	3
	Detected Date:	23/05/2009		Detected Time:	07:53
	Start Date:	23/05/2009		Start Time:	03:06
	Anticipated Clear Date:	23/05/2009		Anticipated Clear Time:	14:00
	Incident Headline:	: KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	BT is making progress towards full restoration of Service.
	Progress Details:	Latest Update: Progressive restoration is in progress Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/05/2009 14:23

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 2 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13078		Issue :	2
	Detected Date:	23/05/2009		Detected Time:	07:53
	Start Date:	23/05/2009		Start Time:	03:06
	Anticipated Clear Date:	23/05/2009		Anticipated Clear Time:	14:00
	Incident Headline:	: KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Operational teams are carrying out remote diagnostics. Technical Support teams are investigating ----------------------------------- Further updates will be provided as soon as possible.
	Progress Details:	Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/05/2009 11:51

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 1 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13078		Issue :	1
	Detected Date:	23/05/2009		Detected Time:	07:53
	Start Date:	23/05/2009		Start Time:	03:06
	Anticipated Clear Date:	23/05/2009		Anticipated Clear Time:	12:00
	Incident Headline:	: KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW
	Incident Details:	On 23 May 2009, BT experienced difficulties at Kingston ATM node.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/05/2009 08:19

Broadband Incident Report : BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE : Reference 13041 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13041		Issue :	FINAL
	Detected Date:	22/05/2009		Detected Time:	15:27
	Start Date:	22/05/2009		Start Time:	15:27
	Actual Clear Date:	22/05/2009		Actual Clear Time:	21:00
	Incident Headline:	BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 22/05/2009 21:43

Broadband Incident Report : BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE : Reference 13041 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13041		Issue :	2
	Detected Date:	22/05/2009		Detected Time:	15:27
	Start Date:	22/05/2009		Start Time:	15:27
	Anticipated Clear Date:	22/05/2009		Anticipated Clear Time:	20:08
	Incident Headline:	BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 22/05/2009 19:16

Broadband Incident Report : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12798		Issue :	FINAL
	Detected Date:	20/05/2009		Detected Time:	13:12
	Start Date:	20/05/2009		Start Time:	11:40
	Actual Clear Date:	20/05/2009		Actual Clear Time:	12:55
	Incident Headline:	SHOREDITCH MUX 101, 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203138 0203222 0207012 0207033 0207059 0207168 0207256 0207366 0207502 0207613 0207684 0207729 0207739 0207749 LLCL0 0207684 0207729 0207739 0207749

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System Time Stamp: 20/05/2009 15:47

Broadband Incident Report : : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12798		Issue :	2
	Detected Date:	20/05/2009		Detected Time:	13:12
	Start Date:	20/05/2009		Start Time:	11:40
	Anticipated Clear Date:	20/05/2009		Anticipated Clear Time:	15:55
	Incident Headline:	: SHOREDITCH MUX 101, 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update:Service has been restored as of 1255, we are now monitoring for a stability period of 3 hours.
	Dialling Codes Affected:	0203138 0203222 0207012 0207033 0207059 0207168 0207256 0207366 0207502 0207613 0207684 0207729 0207739 0207749 LLCL0 0207684 0207729 0207739 0207749

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System Time Stamp: 20/05/2009 14:35

Broadband Incident Report : : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12798		Issue :	1
	Detected Date:	20/05/2009		Detected Time:	13:12
	Start Date:	20/05/2009		Start Time:	13:09
	Anticipated Clear Date:	20/05/2009		Anticipated Clear Time:	15:09
	Incident Headline:	: SHOREDITCH MUX 101, 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203138 0203222 0207012 0207033 0207059 0207168 0207256 0207366 0207502 0207613 0207684 0207729 0207739 0207749 LLCL0 0207684 0207729 0207739 0207749

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System Time Stamp: 20/05/2009 13:28

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12576		Issue :	FINAL
	Detected Date:	18/05/2009		Detected Time:	11:25
	Start Date:	18/05/2009		Start Time:	10:43
	Actual Clear Date:	19/05/2009		Actual Clear Time:	03:30
	Incident Headline:	: STROMNESS MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Fibre repair This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856

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System Time Stamp: 19/05/2009 04:11

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12576		Issue :	7
	Detected Date:	18/05/2009		Detected Time:	11:25
	Start Date:	18/05/2009		Start Time:	10:43
	Anticipated Clear Date:	19/05/2009		Anticipated Clear Time:	02:00
	Incident Headline:	: STROMNESS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Fibre Engineer on site investigating Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01856

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System Time Stamp: 19/05/2009 00:36

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12576		Issue :	6
	Detected Date:	18/05/2009		Detected Time:	11:25
	Start Date:	18/05/2009		Start Time:	10:43
	Anticipated Clear Date:	19/05/2009		Anticipated Clear Time:	02:00
	Incident Headline:	STROMNESS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Fibre Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01856

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System Time Stamp: 18/05/2009 15:35

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12576		Issue :	5
	Detected Date:	18/05/2009		Detected Time:	11:25
	Start Date:	18/05/2009		Start Time:	10:43
	Anticipated Clear Date:	18/05/2009		Anticipated Clear Time:	16:00
	Incident Headline:	STROMNESS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01856

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System Time Stamp: 18/05/2009 14:21

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12576		Issue :	4
	Detected Date:	18/05/2009		Detected Time:	11:25
	Start Date:	18/05/2009		Start Time:	10:43
	Anticipated Clear Date:	18/05/2009		Anticipated Clear Time:	16:00
	Incident Headline:	STROMNESS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01856

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System Time Stamp: 18/05/2009 12:45