Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 7

 

	Major Network Incident HD395964 – update 7     Hello, We have a further update on the Shetland Island Incident. Work continues to have a permanent fix in place as soon as possible, the cable that was scheduled be buried on the 25 October 2022 was unable to go ahead due to bad weather. The work is weather dependent and is now planned to go ahead as soon as safely possible. While repairs take place, a small number of end customers may not have access to some services.  As this is a complex recovery, we're not currently able to give a full timeline for restoration. We'll issue a further update as recovery progresses and apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 6

 

 

	Major Network Incident HD395964 – update 6     Hello, We have a further update on the Shetland Island Incident. Work continues to have a permanent fix in place as soon as possible, a cable ship is planned to return to the damage site on the 25 October 2022 to bury the new length of cable. This is very dependent on the weather situation at sea, communication channels remain open between the relevant parties and the Subsea cable operator to ensure all parties are aware of the ongoing situation. Next update will be upon significant development. We apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 5

 

	Major Network Incident HD395964 – update 5     Hello, We have a further update on the Shetland Island Incident. Engineers have been working hard to restore services to Shetland and minimise the effects on customers. All services were reconnected, via a temporary solution on Thursday afternoon, 20 October 2022. Further testing and monitoring overnight has shown that services have remained stable, and we will continue to monitor this. Work continues to have a permanent fix in place as soon as possible and meanwhile as a back-up the Emergency Response Team vehicle is in operation.    We'll issue a further on Monday 25 October 2022 We apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 4

 

	Major Network Incident HD395964 – update 4     Hello, We have been advised that additional engineering resource has been allocated to the Shetland Island incident today, these engineers have been on site since early this morning. Work remains ongoing to repair all of the affected fibres. Next update expected by 15:00 (UK Time) today. We apologies for any inconvenience this may be causing. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.