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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report | |||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||
BT Incident Reference: | 31447 | Issue : | 3 | ||||
Detected Date: | 19/12/2007 | Detected Time: | 18:47 | ||||
Start Date: | 19/12/2007 | Start Time: | 18:46 | ||||
Anticipated Clear Date: | 19/12/2007 | Anticipated Clear Time: | 23:07 | ||||
Incident Headline: | : OAKLEY MUX 101 : LOSS OF SERVICE | ||||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | ||||||
Progress Details: | BT is making progress towards full restoration of Service. Latest Update: No light incoming from Bedford. Awaiting PTO. SELECT ONE OF THE OPTIONS BELOW ----------------------------------- A Field Maintenance Officer has been tasked to site. A Field Maintenance Officer is now on site. A Field Maintenance Officer is completing further diagnostics. Operational teams are completing diagnostics. Operational teams are completing further diagnostics. BT has engaged its software engineers to carry out further diagnostics. A software engineer has been sent to site. Service has now been restored, we are now monitoring for stability. ----------------------------------- Further updates will be provided as soon as possible. | ||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/12/2007 22:13
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