Broadband Incident Report : : HBC3 NTE2 FOR THUS LTD : LOSS OF RESILIENCE : Reference 21685 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21685		Issue :	FINAL
	Detected Date:	07/09/2008		Detected Time:	06:29
	Start Date:	07/09/2008		Start Time:	06:25
	Actual Clear Date:	07/09/2008		Actual Clear Time:	10:22
	Incident Headline:	: HBC3 NTE2 FOR THUS LTD : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 07/09/2008 11:07