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BT Wholesale - Broadband SERIOUS Incident Report | ||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||
BT Incident Reference: | 12209 | Issue : | FINAL | |||
Detected Date: | 13/05/2009 | Detected Time: | 17:47 | |||
Start Date: | 13/05/2009 | Start Time: | 16:20 | |||
Actual Clear Date: | 13/05/2009 | Actual Clear Time: | 18:15 | |||
Incident Headline: | ILFORD 3 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE | |||||
Incident Details: | On 13/05/2009, BT experienced some difficulties with an edge route switch at Ilford. The fault was identified at 16:20 and restored at 18:15. The difficulty was as a result of a card failure. | |||||
Progress Details: | Service has been restored by completing a reset of the Card. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused. | |||||
Dialling Codes Affected: | | |||||
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Incident Manager - Automatic Mailer.
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System Time Stamp: 14/05/2009 10:22
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