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BT Wholesale - Broadband SERIOUS Incident Report | ||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||
BT Incident Reference: | 4670 | Issue : | 4 | |||
Detected Date: | 12/02/2010 | Detected Time: | 03:30 | |||
Start Date: | 12/02/2010 | Start Time: | 03:00 | |||
Anticipated Clear Date: | 12/02/2010 | Anticipated Clear Time: | 18:00 | |||
Incident Headline: | : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW | |||||
Incident Details: | On 12/02/2010], BT experienced some difficulties with an ERX11 at Milton Keynes. The fault was identified at 05:53 and and was upgraded within BT to a SI. The difficulty was as a result of Over running Planned work | |||||
Progress Details: | BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible. | |||||
Dialling Codes Affected: | | |||||
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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/02/2010 08:51
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