Broadband Incident Report : PONTELAND MUX 001 : DEGRADED SERVICE : Reference 4077 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4077		Issue :	FINAL
	Detected Date:	04/02/2011		Detected Time:	15:54
	Start Date:	04/02/2011		Start Time:	15:49
	Actual Clear Date:	04/02/2011		Actual Clear Time:	22:40
	Incident Headline:	PONTELAND MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to a power failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01661 166187

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System Time Stamp: 04/02/2011 23:14