Broadband SERIOUS Incident Report : : LIVERPOOL AREA : LOSS OF SERVICE : Reference 9311 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9311		Issue :	FINAL
	Detected Date:	22/03/2011		Detected Time:	04:01
	Start Date:	22/03/2011		Start Time:	03:09
	Actual Clear Date:	22/03/2011		Actual Clear Time:	05:24
	Incident Headline:	: LIVERPOOL AREA : LOSS OF SERVICE
	Incident Details:	On 22/03/11 03:09, BT experienced some difficulties with an MSH network element at Liverpool. The fault was identified at 03:31 and was upgraded within BT to a Serious Incident at 04:23 when full impact was correlated.
	Closure Details:	Service has been restored as of 05:26 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	015120 015122 015123 015125 015128 015129 015133 015134 015135 015147 015148 015151 015152 015153 015160 015162 015163 015164 015165 015166 015167 015169 015170 015192 01623 01744 015192
	Duration:	0 days 02 hours 15 minutes

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