Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2748		Issue :	FINAL
	Detected Date:	31/01/2012		Detected Time:	14:47
	Start Date:	31/01/2012		Start Time:	14:43
	Actual Clear Date:	31/01/2012		Actual Clear Time:	17:55
	Incident Headline:	: ERX23 EDINBURGH4 : LOSS OF SERVICE
	Incident Details:	On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh.
	Closure Details:	Service has been restored as of 17:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 03 hours 12 minutes

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