SERIOUS Incident Report :21CN WBC : FARADAY : LOSS OF SERVICE : Reference 9600 : Issue 2 :

	BT Wholesale - 21CN SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	9600		Issue :	2
	Detected DATE:	30/03/2012		Detected TIME:	11:33
	START DATE:	30/03/2012		START TIME:	11:07
	Anticipated CLEAR DATE:	30/03/2012		Anticipated CLEAR TIME:	13:30
	Next Update Date:	30/03/2012		Next Update Time:	13:30
	Incident Headline:	21CN WBC : FARADAY : LOSS OF SERVICE
	Incident Details:	Some of your 21CN services may have been affected.
	Progress Details:	A technical conference call has been established, a BT Operate engineer has been tasked to site (Estimated time of arrival 12:10) and technical support & vendor support has been engaged.
	Services Type & Count :	Handover Service 2 WBMC Shared Host Link 2 WBMC Shared Service 1