Saturday, July 7, 2012

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE : Reference 24706 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24706   Issue : FINAL  
  Detected Date: 07/07/2012   Detected Time: 08:30  
  Start Date: 07/07/2012   Start Time: 08:30  
  Actual Clear Date: 07/07/2012   Actual Clear Time: 08:43  
     
  Incident Headline: : SOUTHAMPTON NODE 05010 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 08:43 by completing a remote card reset BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012020192901962019800238032
02380340238036023803902380420238043
02380440238048023804902380570238066
02380670238068023808602380870238090
02380860238087
 
  Duration: 0 days 00 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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