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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband SERIOUS Incident Report | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||||||||||||||||||||||||||||||||||
BT Incident Reference: | 37761 | Issue : | 2 | |||||||||||||||||||||||||||||||||||||||||||||||||
Detected Date: | 22/10/2012 | Detected Time: | 19:23 | |||||||||||||||||||||||||||||||||||||||||||||||||
Start Date: | 22/10/2012 | Start Time: | 19:23 | |||||||||||||||||||||||||||||||||||||||||||||||||
Anticipated Clear Date: | 22/10/2012 | Anticipated Clear Time: | 23:30 | |||||||||||||||||||||||||||||||||||||||||||||||||
Next Update Date: | 22/10/2012 | Next Update Time: | 21:30 | |||||||||||||||||||||||||||||||||||||||||||||||||
Incident Headline: | : MANCHESTER, MILTON KEYNES, BIRMINGHAM : LOSS OF SERVICE | |||||||||||||||||||||||||||||||||||||||||||||||||||
Incident Details: | On 22/10/2012 BT experienced some difficulties with 3 ESR routers at Manchester,Milton Keynes and Birmingham. The fault was identified at 19:23 and was upgraded within BT to a SI. | |||||||||||||||||||||||||||||||||||||||||||||||||||
Progress Details: | A technical conference call is in progress in order to establish the root cause and rectify the issue. | |||||||||||||||||||||||||||||||||||||||||||||||||||
Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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