Broadband SERIOUS Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 4 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40335		Issue :	4
	Detected Date:	14/11/2012		Detected Time:	06:01
	Start Date:	14/11/2012		Start Time:	06:00
	Anticipated Clear Date:	14/11/2012		Anticipated Clear Time:	14:00
	Next Update Date:	14/11/2012		Next Update Time:	10:00
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)
	Incident Details:	On 14th November BT experienced some difficulties with an MSIP Node at Irvine Bourtree. The fault was identified at 06:00 and and was upgraded within BT to a SI The difficulty was as a result of failed control card following planned work.
	Progress Details:	Technical services and vendor support are currently working with engineer onsite to restore service to the node.
	Dialling Codes Affected:	01290 01292 01294 01357 01360 01387 014141 014142 014153 014156 014188 014194 014195 01475 01499 01505 01555 01560 01563 01576 01698 01700

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