Broadband Incident Report : : WALSHAM-LE-WILLOWS MUX 001, 301, 302 : LOSS OF SERVICE : Reference 16786 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16786		Issue :	6
	Detected Date:	14/05/2014		Detected Time:	17:37
	Start Date:	14/05/2014		Start Time:	17:34
	Anticipated Clear Date:	15/05/2014		Anticipated Clear Time:	06:00
	Next Update Date:	15/05/2014		Next Update Time:	02:01
	Incident Headline:	: WALSHAM-LE-WILLOWS MUX 001, 301, 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement cable is en route to the damage location with an ETA of 1 hour. The cable will then be pulled in, this will take until 04:00. Splicing will commence after that and if no issues are encountered, all services should be restored by 08:00 in the morning. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01359

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.