Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE : Reference 47442 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47442		Issue :	2
	Detected Date:	06/12/2014		Detected Time:	17:49
	Start Date:	06/12/2014		Start Time:	17:47
	Anticipated Clear Date:	06/12/2014		Anticipated Clear Time:	22:00
	Next Update Date:	06/12/2014		Next Update Time:	22:00
	Incident Headline:	: ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service restored at 19:45 following a card reseat but failed again shortly after. It looks like the router is reloading and the operational team are monitoring to ensure the service is stable. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01206 01223 01233 01245 01255 01263 01268 01279 01304 01322 01323 01328 01362 01379 01449 01473 01474 01485 01493 01502 01553 01580 01603 01621 01622 01634 01638 01692 01702 01728 01760 01763 01787 01795 01892 01953 01954 01992 0207538 0207637 0207987 0208548 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.