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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report | ||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||
BT Incident Reference: | 2019 | Issue : | FINAL | |||||||||||||||
Detected Date: | 15/01/2015 | Detected Time: | 04:12 | |||||||||||||||
Start Date: | 15/01/2015 | Start Time: | 04:12 | |||||||||||||||
Actual Clear Date: | 15/01/2015 | Actual Clear Time: | 05:30 | |||||||||||||||
Incident Headline: | : MULTIPLE MUXES NATIONWIDE : LOSS OF SERVICE | |||||||||||||||||
Incident Details: | Some of your Broadband End Users may have experienced a loss of Broadband Service. | |||||||||||||||||
Closure Details: | Service fully restored at 05:30. The operational team are currently assessing the full impact of this failure. 5552 Broadband customers have been impacted by this failure however investigations are ongoing to ascertain whether this was a loss of management to the affected DSLAMs only rather than a loss of service. A rollback of the planned works began at approximately 04:30 and services restored in a controlled manor with complete service restoration by 05:30. BT regrets any inconvenience this may have caused. | |||||||||||||||||
Dialling Codes Affected: |
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Duration: | 0 days 01 hours 18 minutes | |||||||||||||||||
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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