Friday, May 15, 2015

Broadband Incident Report : : CROUGHTON MUX 301 : LOSS OF SERVICE : Reference 20178 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20178   Issue : 2  
  Detected Date: 15/05/2015   Detected Time: 01:23  
  Start Date: 15/05/2015   Start Time: 01:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 03:15  
  Next Update Date: 15/05/2015   Next Update Time: 02:27  
     
  Incident Headline: : CROUGHTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of internet services for{547} Broadband customers at CROUGHTON

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01869
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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