Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 30625 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30625		Issue :	2
	Detected Date:	08/07/2015		Detected Time:	01:03
	Start Date:	08/07/2015		Start Time:	00:53
	Anticipated Clear Date:	08/07/2015		Anticipated Clear Time:	09:00
	Next Update Date:	08/07/2015		Next Update Time:	08:00
	Incident Headline:	ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There was an emergency card change performed on transmission network at 00:49 this morning to replace an unstable card. Once the card change was completed, not all the broadband end users were restored. There are 5 virtual paths that did not restore, these paths failed to restore when the transmission path restored. There is no fault with the transmission path. Technical recovery call is in progress to restore these virtual paths to restore end user service. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01851

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.