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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report | |||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||
BT Incident Reference: | 13737 | Issue : | 4 | ||||
Detected Date: | 22/03/2016 | Detected Time: | 12:33 | ||||
Start Date: | 22/03/2016 | Start Time: | 12:22 | ||||
Anticipated Clear Date: | 22/03/2016 | Anticipated Clear Time: | 15:15 | ||||
Next Update Date: | 22/03/2016 | Next Update Time: | 15:15 | ||||
Incident Headline: | ADSL :[HASELEY KNOB]: MUX 101 : LOSS OF SERVICE | ||||||
Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||
Progress Details: | Loss of internet services for 215 Broadband customers. Customer service fully recovered at 13:48, after the EES engineer onsite completed a power cycle of the mux. This incident will remain open to monitor service stability. | ||||||
Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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