Wednesday, August 3, 2016

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI) : Reference 38997 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38997   Issue : 3  
  Detected Date: 02/08/2016   Detected Time: 21:27  
  Start Date: 02/08/2016   Start Time: 21:17  
  Anticipated Clear Date: 03/08/2016   Anticipated Clear Time: 02:15  
  Next Update Date: 03/08/2016   Next Update Time: 02:15  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is en route to site with an ETA of 01:25. Spare hardware has been delivered to site in readiness for the engineers arrival. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact  
  Dialling Codes Affected:
01200
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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