Monday, January 16, 2017

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 2569 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2569   Issue : FINAL  
  Detected Date: 16/01/2017   Detected Time: 13:04  
  Start Date: 16/01/2017   Start Time: 13:02  
  Actual Clear Date: 16/01/2017   Actual Clear Time: 14:41  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 14:41 after a card was re-seated at Daviot Wood. The card will be changed between 02:00 and 06:00 on 17/01/17 under Emergency Planned Works conditions. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 01 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: