Friday, June 23, 2017

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 3  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 23/06/2017   Next Update Time: 16:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Possible cable failure and a request for a Precision Test Officer (PTO) to attend has been passed to Openreach to attend. The estimated time of repair is unknown at present. Next update will be issued once the PTO has completed his initial investigations or by 16:00 with an update on progress.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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