Thursday, July 20, 2017

Broadband Incident Report : : CHATHAM DOCKYARD MUX 301 : DEGRADED SERVICE : Reference 40144 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40144   Issue : 2  
  Detected Date: 20/07/2017   Detected Time: 03:15  
  Start Date: 20/07/2017   Start Time: 03:15  
  Anticipated Clear Date: 20/07/2017   Anticipated Clear Time: 05:15  
  Next Update Date: 20/07/2017   Next Update Time: 04:15  
     
  Incident Headline: : CHATHAM DOCKYARD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for {268} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present
 
  Dialling Codes Affected:
01634
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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