Monday, September 11, 2017

Broadband Incident Report : ADSL : SNAPE SUFFOLK : MUX 001 : LOSS OF SERVICE : Reference 51863 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 51863   Issue : 2  
  Detected Date: 11/09/2017   Detected Time: 01:14  
  Start Date: 11/09/2017   Start Time: 01:10  
  Anticipated Clear Date: 11/09/2017   Anticipated Clear Time: 08:00  
  Next Update Date: 11/09/2017   Next Update Time: 03:30  
  Incident Headline: ADSL : SNAPE SUFFOLK : MUX 001 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: This is running as a child case of the parent P1 incident IMT51889/17. All further internal updates regarding customer impact and recovery actions will be via that incident. A EES engineer is en route to Ilford to investigate and is due onsite at 02:50. As this is suspected to be a cable fault a Precision Test Officer has also been requested, currently no ETA. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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