Friday, October 29, 2021

Call Delivery Service Failure - HD345755 - UPDATE 2


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Call Delivery Service Failure 

Incident - HD345755 – UPDATE 2

 

 

Hello,

 

Please be advised we are still facing issues with our call delivery platform which is being investigated as a matter of urgency. This may be casing you delays in us answering your calls, for any contact routes that have an E-chat option please can you use that as the preferred method of contact.

 

We are sorry for any inconvenience this may be causing you.

 

We will provide a further update in 2 hours.

  

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Thanks

Michael Gauterin

Director Service Operations

BTWholesale Customer Service

 

T: +44800 783 5639 option one

E: broadband.eco.admin@bt.com

Web: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

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