Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20781		Issue :	2
	Detected Date:	23/08/2007		Detected Time:	09:44
	Start Date:	23/08/2007		Start Time:	09:43
	Anticipated Clear Date:	23/08/2007		Anticipated Clear Time:	11:43
	Incident Headline:	PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01738

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System Time Stamp: 23/08/2007 10:29

Broadband Incident Report : PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE : Reference 20781 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20781		Issue :	1
	Detected Date:	23/08/2007		Detected Time:	09:44
	Start Date:	23/08/2007		Start Time:	09:43
	Anticipated Clear Date:	23/08/2007		Anticipated Clear Time:	11:43
	Incident Headline:	PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs PERTH MUX 101, SCONE MUX 101 & GLENCARSE MUX 101
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01738

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System Time Stamp: 23/08/2007 10:13

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059862 Standard - (MID 8338408)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/08/2007 09:02
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059862

Planned duration details:

Planned start: 11/09/2007 03:00

Planned finish: 11/09/2007 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 15 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059859 Standard - (MID 8338305)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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23/08/2007 08:59
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059859

Planned duration details:

Planned start: 11/09/2007 06:15

Planned finish: 11/09/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20685 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20685		Issue :	FINAL
	Detected Date:	22/08/2007		Detected Time:	12:53
	Start Date:	22/08/2007		Start Time:	12:52
	Actual Clear Date:	22/08/2007		Actual Clear Time:	14:45
	Incident Headline:	TONYREFAIL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01443

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System Time Stamp: 22/08/2007 15:02

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20685 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20685		Issue :	3
	Detected Date:	22/08/2007		Detected Time:	12:53
	Start Date:	22/08/2007		Start Time:	12:52
	Anticipated Clear Date:	22/08/2007		Anticipated Clear Time:	15:33
	Incident Headline:	TONYREFAIL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01443

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System Time Stamp: 22/08/2007 14:39

Broadband Incident Report : TONYREFAIL MUX 101 : LOSS OF SERVICE : Reference 20685 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20685		Issue :	2
	Detected Date:	22/08/2007		Detected Time:	12:53
	Start Date:	22/08/2007		Start Time:	12:52
	Anticipated Clear Date:	22/08/2007		Anticipated Clear Time:	14:52
	Incident Headline:	TONYREFAIL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01443

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Incident Manager - Automatic Mailer.
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System Time Stamp: 22/08/2007 13:34