Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	FINAL
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Actual Clear Date:	23/03/2009		Actual Clear Time:	13:03
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 13:26

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	6
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	13:45
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 12:36

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	5
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	13:00
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Spare cards ordered to be couriered to site Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 11:23

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	4
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	12:05
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 11:08

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	3
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	11:17
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 10:19

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	2
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	11:04
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 09:31

Broadband Incident Report : CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 6401 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6401		Issue :	1
	Detected Date:	23/03/2009		Detected Time:	09:04
	Start Date:	23/03/2009		Start Time:	09:04
	Anticipated Clear Date:	23/03/2009		Anticipated Clear Time:	11:04
	Incident Headline:	CASTLE DONINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01332

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System Time Stamp: 23/03/2009 09:22