Broadband Incident Report : :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE : Reference 12415 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12415		Issue :	3
	Detected Date:	15/05/2009		Detected Time:	17:57
	Start Date:	15/05/2009		Start Time:	17:56
	Anticipated Clear Date:	15/05/2009		Anticipated Clear Time:	23:00
	Incident Headline:	:CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01306 01403 01428 01730

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System Time Stamp: 15/05/2009 20:29

Broadband Incident Report : : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI : Reference 12415 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12415		Issue :	2
	Detected Date:	15/05/2009		Detected Time:	17:57
	Start Date:	15/05/2009		Start Time:	17:56
	Anticipated Clear Date:	15/05/2009		Anticipated Clear Time:	21:00
	Incident Headline:	: CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: . An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01306 01403 01428 01730

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System Time Stamp: 15/05/2009 19:17

Broadband Incident Report : : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI : Reference 12415 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12415		Issue :	1
	Detected Date:	15/05/2009		Detected Time:	17:57
	Start Date:	15/05/2009		Start Time:	17:56
	Anticipated Clear Date:	15/05/2009		Anticipated Clear Time:	19:56
	Incident Headline:	: CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01306 01403 01428 01730

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System Time Stamp: 15/05/2009 18:12

Broadband Incident Report : HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12291		Issue :	FINAL
	Detected Date:	14/05/2009		Detected Time:	13:18
	Start Date:	14/05/2009		Start Time:	13:16
	Actual Clear Date:	14/05/2009		Actual Clear Time:	14:55
	Incident Headline:	HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01422

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System Time Stamp: 14/05/2009 15:02

Broadband Incident Report : : HALIFAX MUX 1 : LOSS OF SERVICE : Reference 12296 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12296		Issue :	1
	Detected Date:	14/05/2009		Detected Time:	14:03
	Start Date:	14/05/2009		Start Time:	13:59
	Anticipated Clear Date:	14/05/2009		Anticipated Clear Time:	15:59
	Incident Headline:	: HALIFAX MUX 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01422

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System Time Stamp: 14/05/2009 14:10

Broadband Incident Report : HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12291		Issue :	2
	Detected Date:	14/05/2009		Detected Time:	13:18
	Start Date:	14/05/2009		Start Time:	13:16
	Anticipated Clear Date:	14/05/2009		Anticipated Clear Time:	15:16
	Incident Headline:	HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01422

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System Time Stamp: 14/05/2009 14:06

Broadband Incident Report : HALIFAX ATM NODE : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12291		Issue :	1
	Detected Date:	14/05/2009		Detected Time:	13:18
	Start Date:	14/05/2009		Start Time:	13:16
	Anticipated Clear Date:	14/05/2009		Anticipated Clear Time:	15:16
	Incident Headline:	HALIFAX ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01422

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System Time Stamp: 14/05/2009 13:28